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SNF Format Reverts to TIFF – Single File Even when Default Scan Setting Is Set to TIFF – Multiple Files

Document ID:SO7525
 
06/18/14 Properties  

Problem

Format goes back to single file; Setting returns to tiff single file; Change back; Does not keep setting;

Solution

What you will see


The Scan to Network Folder (SNF) Format setting returns to TIFF - Single File after you press “Change” and then “Back”. This happens even if no changes were made when the Change option was chosen. Click here to view image.

NOTE: The Format setting can be modified in the printer’s embedded web server (EWS) > Settings > Device SolutionsSolutions (eSF) or AppsApps Management > Scan to Network > select Configure tab, and click Edit on a Scan Destination profile. Click here to view steps to access EWS.

Click Image to Enlarge

 

Affected printers


2010 Models 2012 Models        
  • X548
  • X74x
  • X792
  • X925
  • X95x


     
  • CX410
  • CX510
  • MX410
  • MX51x
  • MX61x
  • MX6500e
  • MX71x
  • MX81x

Recommended solution


To resolve this issue, update the SNF app with the appropriate version for your printer.

If… Then...
You have a 2010 printer model… Update SNF app to PE Release version 4.1.27.
You have a 2012 printer model… Update firmware to EC4 release which contains SNF version 4.3.17.

NOTE: Please contact Lexmark Technical Support to obtain the file. Our Phone or Chat Support Agents can also guide you should you need assistance in doing the update.

 

Still need help?


If you require additional assistance, please close this window, go to your product's support page and locate  Get In Touch with Lexmark! for contact information. NOTE: When calling for support, you will need your printer model/machine type and serial number (SN).

In order to expedite the support process, please be prepared to provide information regarding your issue; e.g., name and version of solution, problem description, and affected printer models.

 



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