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Repeated 937.70 and/or 937.71 'Service Transport Motor' Messages Are Appearing on a Lexmark T65x or X65x Series Printer

Document ID:SO4638

Usergroup :External
06/18/14 Properties  


Error: 937.70; Error: 937.71; Error: 937.72; Error: 937.73; Error: 937.74; Error: 937.75; Error: 937; 937.xx errors; Error: 200.13; Paper jam; Service transport motor; Main drive motor assembly failure


What you will see

The printer is repeatedly displaying 937.70 or 937.71 Service Transport Motor error messages. The printer may also display  200.13 Paper Jam or Main Drive Motor Assembly Failure messages.
Turning the printer off and on again will clear the error for a short time, possibly up to a week, but the Service Transport Motor error messages will return.


Recommended actions 

    1. If this is the first time the error has appeared, turn off the printer.
    2. Inspect the paper path inside the printer to confirm that it is clear. Perform a close inspection of the areas located under the toner cartridge and inside the internal duplex tray.
    3. Once you confirm that the paper path is clear, turn on the printer again and try printing. Continue normal usage if it performs correctly, but pay close attention to it over the next few days to see if the error returns.
    4. If the error returns, the printer will require a service action to correct the issue permanently. Please contact Lexmark Technical Support or a local authorized service provider for additional assistance. NOTE: Continuing to turn the printer off and on should clear the error temporarily until a service action can be arranged.


Contacting Lexmark

If you require additional assistance, please close this window and locate  Get In Touch with Lexmark! for contact information. NOTE: When calling for support, you will need your printer model/machine type and serial number (SN). If you need help locating these, click here.
Please be near the products described in this article to expedite the support process and reduce callbacks.


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