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Lexmark MS410d & MS410dn – Missing Double Byte Character Set (DBCS) Fonts

Document ID:TE612

Usergroup :External
06/16/14 Properties  


EC3; Fonts not recognized; Some fonts does not appear; Poor DBCS print quality


What you will see

Double Byte Character Set (DBCS) fonts are missing or may not be printed properly. This is prevalent with MS410d and MS410dn printer models that are running EC3 firmware (LW30.PRL.P328).


How to confirm missing fonts

A clear indication that the fonts are missing occurs when these fonts do not appear on the print out when you print a Menu Settings page. The images below show sample Menu Settings pages from printers both with and without DBCS fonts.

NOTE: To print the Menu Settings pages, navigate through: Menu  > Reports > Menu Settings.

Click Images to Enlarge
Printout of Menu Settings page without DBCS fonts Printout of Menu Settings page with DBCS fonts


Suggested Remedy

To correct the missing DBCS issue, click the link to download the firmware and then proceed with any of the options below to perform the update to your printer.

Firmware Flash Methods Information
Embedded Web Server (EWS) Recommended Open a browser and enter the IP address of the printer. Select Settings > Update Firmware.
USB utility Click here for the detailed steps.
USB thumb drive Click here for the detailed steps.
FTP Click here for the detailed steps.
Printer File Loader
Click here for the detailed steps.

NOTE: Should issue persist or if you are having difficulties performing the update, please contact Lexmark Technical Support.


Contacting Lexmark

If you require additional assistance, please close this window and locate  Get In Touch with Lexmark! for contact information. NOTE: When calling for support, you will need your printer model/machine type and serial number (SN). If you need help locating these, click here.

Please be near the products described in this article to expedite the support process and reduce callbacks.


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