What you will see
You receive a 32 Unsupported Cartridge Error after first-time cartridge replacement in a Lexmark XS795dte or the XS798.
This error message is triggered when the printer registers the wrong toner cartridge as being installed.
NOTE: Perform the following checks in the table below but definitely contact Lexmark Technical Support upon completion.
|If...||Then...||But first consider these other possibilities...||Or...||Or...||Lastly...|
|32 Unsupported Cartridge Error is triggered immediately following the installation of a replacement toner cartridge...||
Please contact Lexmark Technical Support and reference this article ID# TE2.
Cartridge may be broken.
This is difficult to check without another cartridge on hand.
Cartridge may not be seated properly.
To check this:
You may not have the correct replacement cartridge.
Please contact your point of purchase, especially if the cartridge is brand new out of the box.
|Again, if you have eliminated these possibilities, please contact Lexmark Technical Support and reference article ID# TE2.|
NOTE: Please make sure you are not using refilled or refurbished toner cartridges. Refilled cartridges can cause this error to occur.
If you require additional assistance, please close this window, return to your product support page and find Get In Touch with Lexmark! for contact information. NOTE: When calling for support, you will need your printer model/machine type and serial number (SN).
Please be near the products described in this article to expedite the support process and reduce call-back situations.