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How to Install Lexmark Printer Drivers on a Windows Operating System

Document ID:HO3827
 
06/15/12 Properties  

Problem

Lexmark driver installation; Installing; Install process; Windows RT installation; via installation CD; via downloaded drivers;

Environment

Windows XP (32-bit); Windows XP Professional (64-bit); Windows Vista (32-bit); Windows Vista (64-bit); Windows 7 (32-bit); Windows 7 (64-bit); Windows 8 (32-bit); Windows 8 (64-bit); Windows Server 2003 (32-bit); Windows Server 2003 (64-bit); Windows Server 2008 (32-bit); Windows Server 2008 (64-bit); Windows Server 2012 (64-bit);

Solution

 Overview
 

This article details the steps in installing the Lexmark printer driver on a Windows operating system. The Lexmark driver can be found on the installation CD that comes with your printer or via the download option available in our Lexmark website.

Inkjet Installation

The below installation procedure is identical for the following printers except for printers lacking FAX or wired ETHERNET capabilities.

  • S31X* Series (No Fax)
  • S41X Series (No Ethernet)
  • S51X Series
  • Pro 71X Series
  • Pro 91X Series
  • Pro 4000 (No Ethernet) and Pro 4000c
  • Pro 5500 and Pro 5500t

NOTE: *An X denotes any number within a given printer model series.

Laser Installation

The Laser printer or MFP installation may slightly vary from the installation shown below; i.e., hardware setup differs per printer model.

 

Determine Installation Method
 

IMPORTANT! If setting up printer with Windows 8, identify Windows 8 or Windows RT compatibility with your device. Click here to access this compatibility list.

If... Then...
  • Compatibility list shows Use driver selected by Windows 8...
  • The printer is not detected by the operating system when attached via USB or network cable...
See Windows 8 In-box or In-OS Driver Installation.
  • Compatibility list shows Use Lexmark Driver...
  • The driver you require is not available with the Windows 8 'In-OS' driver store or Windows Update...
  • You require device features not available with the Windows 8 OS drivers...
  • You specifically need a download driver from support.lexmark.com...
Use this article.
  • You want to know more about other installation and printer setup methods...
Click here for other types of printer installation.

NOTE: Click here to view setup information if your printer is not yet connected to your network (for network capable devices only).

 

Procedure: Windows XP/Vista/7/8 Infrastructure Mode Installation 
 

NOTE: Click here for additional installation information.

Step Action Click Images to Enlarge 
1

Insert the installation CD or initiate the driver-download extraction process.

Note: Click here to view how to download the latest Lexmark drivers.

2

For CD installation, if the Windows AutoPlay dialog appears, click Setup.exe.

Note: If AutoPlay is not turned ON, initiate the installation by clicking the logo start button > Computer > drive letter showing Lexmark

No Image
3 Install Type will appear.
  • Check Install and click Install. (See image 1.)
     
  • If you would like to change your target install directory, select Extract and Install and then Browse to make your adjustments. (See image 2.)

 Image 1

Image 2

Windows Vista only

When you see a User Account Control screen, click Continue.

Note: Administrator privileges are required for successful installation. 

No Image
4 Welcome... select Install.  

  
5 Agree to accept the License Agreement to Continue. Then click Continue for the Security Notification.

 

6 Select software to install, and then click Continue.
7

Two choices:

  • Select Yes. Recommended.
  • Select No thanks if:

    • Your printer has previously been configured on another machine.
    • Your computer is already set up and you are installing it on another computer.
Important! If you select Yes to step 7, then you must complete the following printer preparation steps.

8

If you selected YES to step 7.

Perform the following unpacking and printer preparation steps, clicking Continue after each step performed:

Steps will vary slightly by printer model. 

  1. Unpack the printer.
  2. Remove all tape and packing materials from the printer.
  3. Raise the operator panel.
  4. Raise the paper support.
  5. Extend the paper exit tray.
  6. Load paper and adjust the guide.
  7. Connect the power cord and check insertion of the power supply (brick).
  8. Connect the power cord to the power supply and wall outlet.
  9. Make sure the power is ON.
  10. Set the language, if needed.
  11. Set the country, if needed.
    ADDITIONAL SETUP (CD instructions may not display.)


    FAX equipped Models
    Action
    Select Time Click .
    Select Format (AM, PM)
    Click .
    Select Fax phone number Click .
    Enter FAX name Click .

     
  12. Raise the scanner unit.
  13. Press down on the blue cartridge levers.
  14. Remove the tape from the cartridges.
  15. Insert the cartridges.
    Note: MAKE SURE THE LABEL SIDE IS UP.
  16. Close the scanner unit (cover).
  17. Press  to print the alignment page.

It is critical to make sure cartridges are properly inserted and seated in the carrier before proceeding with the installation.

To summarize:

  • Insert front-end of cartridge first with the label-side up.
     
  • Concurrently press down and push your finger towards the back of the carrier.
     
  • Release your finger when you hear a click or you see the cartridge release tab lock onto the cartridge.

 

9

If you selected No Thanks to step 7.

The printer software will start installing to the default folder C:/Lexmark or the folder specified in STEP 3.
10

How do you want to connect your printer?

Select one of the following and then click Continue.

  • Wireless connection
  • Ethernet connection (Available on the Pro 515, Pro 715, Pro 915, Pro4000, Pro5500)
  • Local connection

 

11

Select the current Wi-Fi indicator light status and then click Continue.

  • It should be off  () or ( ) for first-time installations.

Other possibilities include:


  • A green flashing light often  suggests a previous configuration that is no longer valid.
     
  • A green light would suggest that this printer is already configured and is communicating with some access point. Select this if installing software on additional computers.
Help: For an extensive list of status possibilities and troubleshooting tips concerning the Wi-Fi indicator light, click here.
Printer Connection Type Support Click Images to Enlarge
USB and Wi-Fi-equipped printers (LED light)
USB, Wi-Fi, and Ethernet-equipped printers (LED light)
USB, Wi-Fi, Ethernet-equipped printers with color touchscreens (LCD icons)
12

Select your Wireless Configuration Path:

  • Guided Setup (This article.)
     
  • Advanced Setup (802.11x Radius)
13 Select Yes if you want to continue with Wireless setup.
14

Click Continue after selecting:

  • Yes to configure with WPS (PBC or PIN Methods). Click here for more information.
     
  • No to configure wireless settings with a Computer-to-Printer USB cable connection. (This article).
15

Click Continue but be aware of this reminder since these values are absolutely necessary to join your wireless network.

  • SSID (Service Set Identifier) or  commonly referred to as your Network Name.
     
  • Your WEP or WPA passphrase.

16

Ethernet-equipped printer models only

Click Continue after you disconnect the Ethernet cable since the printer will not accept simultaneous wired and wireless network connections.
17 Connect the installation (USB) cable between PC and printer, and click Continue. See 'Windows Vista/7/8' below before clicking Continue.
Windows Vista/7/8 only

Additional notifications will appear after you connect the USB cable.

  • Click Cancel or close out the Found New Hardware notification.
     
  • Windows Vista users can select Ask Me Again Later or Don't Show this message again for this device before clicking Cancel.
18
Synchronization step, no action is necessary.
19

Searching for Wireless Networks now appears. This site survey will locate ALL other wireless devices or networks.

Note: Only local subnets or network segments will be searched.

 
20

Select your network name (SSID) and click Continue.

This is your AP network name (SSID). Be cautious of identical names in areas of heavy wireless congestion, especially if you are using the router's default SSID.

If your AP SSID is not visible

  • Click refresh to perform another site survey.
  • Click Unlisted Network to manually add security parameters.
  • Or, verify wireless (AP) communication with other wireless devices.
21

Click Continue after selecting Yes or No thanks for how you would like the software to handle the processing of passphrase.

  • Select Yes.
     
  • Select No thanks, I'll enter it manually if the software is unable to determine this value or you know the exact WPA passphrase.

Important! This is a case-sensitive and spacing-sensitive value. Failure to enter the security key correctly will result in a Connection failed message. Try to re-enter the value more than once since incorrect entry of the key is common.

Unlisted Network and Manual Entry of passphrase considerations.


You may need to select Unlisted Network if...

  • You never configured your access point (AP) with a unique SSID value, but you did set a password.
  • You reside in an area of heavy network traffic.
  • The AP you are trying to connect to is not currently available.
  • The AP is on a different network segment.
  • Visibility Status or Broadcast SSID on the router is set to Hide or Disable.
  • Low or unstable connectivity with the AP.
  • Your computer is not communicating on your wireless network. (See Window's notification area [systray] and attempt to access the Web.)
I see "Multiple SSIDs that have the same name" and "I am using the router AP's default SSID".

What to do?

 

If... Then... And...
You know the printer is very close to your router/access point... Select the name (SSID) with the highest signal strength.

You will soon know whether you connected to the correct network if your printer's Wi-Fi indicator light turns green.

The printer is far away from your router/access point... You may want to move the printer closer to the router to ensure proper SSID selection. Select No thanks, I'll enter it manually and enter your AP (wireless router) SSID and channel.

Note: Neighboring AP may be closer to your workstation and printer than your AP.   
 

22

Successful negotiation of security parameters will result in the printer being configured with the following settings:

  • SSID
  • Passphrase
  • Channel
  • Signal Strength
  • DHCP administered TCP/IP address
Additionally, a Window's print object and TCP/IP port is created allowing the driver to communicate with the printer.
23 Remove the installation cable. If the procedure was successful, a network settings page will print.
24 Connection Successful, Your printer has successfully connected to your wireless network. Click Continue.
A green Wi-Fi light indicator should now be present on the printer.

25

Observation

Final configuration takes place with this message: "Please Wait..."
26

Next, decide which Advanced Features you would like to configure by selecting or deselecting the following functions:

  • Scan
  • E-mail
  • Faxes

Click Continue or Quit.

27 Enter your E-mail address and click Continue.
28

The configuration utility with attempt to match your e-mail address to the appropriate settings for your ESP (E-mail Service Provider):

  • SMTP Server (primary SMTP gateway)
  • SMTP Port
  • Authentication Type
  • SSL/TSL values

Your ISP (Internet Service Provider) will need to provide any of the above settings if there is a setting mismatch.

You will need to provide your E-mail Username and E-mail Password.

29

If you see E-mail Setup Incomplete:

  • Select Back and obtain the proper values for successful configuration.
     
  • Click here for more information.

Otherwise, click Finish.

30 Verify and change the Language, Country, Date and Time, and then click Continue.
31 You will not be able to send faxes successfully unless your station name and number are properly entered.
32 If you are behind a PBX, you will need to enter your Dial Prefix.
33 Select Yes Voice over Internet Protocol (VoIP) if you are using your device for Fax over IP (FoIP).
34 Select how this phone number will be used and then click Continue.
35 Based on how you answered the previous step, follow the connection diagram and then select Continue.
36 Verify Summary of Settings and click Continue if you are satisfied, or click Back to change configuration settings.
37

Observe the additional settings that can be configured via Lexmark Printer Home

  • Contact Lists
  • Junk Fax Blocking
  • Advanced fax settings
  • More...

Click Finish.

38 Lastly, you may see this screen again. If so, click Continue to complete your printer setup.
39
  1. Enter a nickname for "Push Scans" initiated at the printer.
  • The default name is acceptable.
  • This name is especially useful when configuring multiple users.
  1. Enter a 4-digit PIN to prevent unwanted scans to your computer.
     
  2. Click OK.
40

Recommended

  1. Place a checkmark next to automatic updates to receive the latest software fixes and function enhancements.
     
  2. Click Continue.
41 Click Print Sample Page or Continue.

 

Still need help? 


Please contact Lexmark Technical Support for additional assistance. NOTE: When calling for support, you will need to know your printer model type and serial number (SN).
Please call from near the printer and computer in case the technician asks you to perform a task involving one of these devices.

 



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