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Lexmark MX71x and MX81x Series – An ‘Insufficient Data for an Image’ or ‘A drawing error occurred’ Message Appears when Opening a Scanned-to-E-mail PDF Document

Document ID:TE561
 
06/13/14 Properties  

Problem

Cannot open PDF file scanned from Lexmark printer; Error; Scan-to-Email; E-mail; Problem viewing scanned PDF; Scan to Email PDF output issue; Problem with PDF scans; Corrupted scanned PDF files; Cannot open PDF files; PDF cannot be opened; Not working; Unable to open; Firmware code P240 or P231 or earlier; EC2 code issue;

Environment

Application: Adobe Acrobat 9.5.3 or earlier and Adobe Reader 9.5.x or earlier

Lexmark Scan Workflow App used: Scan to E-mail

Solution

What you will see


An "Insufficient Data for an Image" or "A drawing error occurred" error message pops up when you open (and start to scroll down) a Portable Document Format (PDF) file scanned through the Scan to E-mail feature on a Lexmark MX71x or MX81x series MFP. The error occurs when using Adobe Acrobat or Reader version 9.5.x or earlier. See sample image below:

NOTE: The PDF file opens correctly using Adobe Reader version 11 or later. An x denotes any number within a given printer model series.

"Insufficient Data for an Image" message "A drawing error occurred" message
Click Images to Enlarge

 

Recommended solution


Update the printer’s firmware code to EC4.05 (P439) or the latest level.

 

How to download firmware
 

  1. Go to support.lexmark.com.
  2. Type your printer model in the “Enter Product Name” field and click  OR click on the picture of the correct printer model shown.
  3. Locate the “Downloads” tab.
  4. Select the version of the Operating System.
  5. Click the link available under "Firmware".

Once you have the latest firmware downloaded, proceed with any of the options below to perform the update.

Firmware Flash Methods Information
Embedded Web Server (EWS) Recommended Open a browser and enter the IP address of the printer. Select Settings > Update Firmware.
USB utility Click here for the detailed steps.
USB thumb drive Click here for the detailed steps.
FTP Click here for the detailed steps.
Printer File Loader
(USB-Macintosh)
Click here for the detailed steps.

 NOTE: If the error persists or you are having difficulties performing the update, please contact Lexmark Technical Support.

 

Still Need Help?


If you require additional assistance, please close this window, go to your product's support page and locate  Get in Touch with Lexmark! for contact information. NOTE: When calling for support, you will need your printer model/machine type and serial number (SN).

Please be near the products described in this article to expedite the support process and reduce call-back situations.

 



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