What you will see
The printer posts a 24x.06 paper jam where ‘x’ denotes the tray number (i.e., 241.06 for Tray 1, 242.06 for Tray 2, etc).
NOTE: This error code will post when the picked paper fails to exit the paper tray. In some cases, the printer starts to print blank pages before it stops with the error.
Improper paper storage, such as the one shown in the left-hand image below, may cause paper to curl or become wavy (as illustrated in the middle image). If the paper has some curl and is loaded in the paper tray so that the curl is toward the bottom of the tray (right-side image), then the paper can stub into the separator roll during the picking process and may not make it out of the tray.
|Click Image to Enlarge|
|The images above show how the media might curl toward the bottom of the tray, thus making it difficult for the printer to pick up sheets and therefore produce a 241.06 paper jam.|
Check for third party (non-genuine) toner cartridges and toner leaking into the printer from either the third party toner cartridge or from the third party toner overfilling the waste toner area of the imaging unit. Paper Jam error codes can be caused by non-genuine toner cartridges, as the loose toner gets into the printer system. To minimize damage to the printer, Lexmark recommends replacing the third-party toner cartridge with a genuine Lexmark toner cartridge and the imaging unit with a new imaging unit to prevent overfilling and leaking. The Lexmark warranty does not cover third party (non-genuine) toner cartridges or imaging units damaged by third party toner.
Avoiding paper jams
The following tips should help you avoid most jams and ensure your device's continuous performance.
Still need help?
Should you require additional assistance, please close this window and locate Get In Touch with Lexmark! for contact information. NOTE: When calling for support, you will need your printer model/machine type and serial number (SN). If you need help locating these, click here.
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