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Lexmark MS71x/MS81x & MX71x/MX81x – Troubleshooting 241.06 Paper Jam

Document ID:TE552

Usergroup :External
06/09/14 Properties  


241.xx paper jam; Unable to pick paper from Tray 1; Unable to come out of tray; Failed to feed;


What you will see

The printer posts a 241.06 paper jam. This error code will post when the picked paper fails to exit the paper tray.

NOTE: In some cases, the printer starts to print blank pages before it stops and posts the error 241.06.


Possible cause

Improper paper storage such as the one shown in the left-hand image below may cause paper to curl or become wavy as illustrated in the middle image. If the paper has some curl and is loaded in the paper tray so that the curl is toward the bottom of the tray (right-side image), then the paper can stub into the separator roll during the picking process and may not make it out of the tray.

Click Image to Enlarge
The images above show how the media might curl toward the bottom of the tray, thus making it difficult for the printer to pick up sheets and therefore produce a 241.06 paper jam.




Avoiding paper jams

The following tips should help you avoid most jams and ensure your device's continuous performance.

Step Action


Make sure the paper isn't wavy, curled, or damaged. If so, flip the media or replace it.




Load your paper properly. Make sure the sheets lie flat in the tray.




Use only recommended paper or specialty media.




Verify that the paper level in the tray is below max fill line.




Make sure the side and rear guides in the tray are set to the correct media size, then load the paper without snuggling the guides against the stacked sheets.




If you are experiencing excessive 241.06 jams, contact Lexmark Technical Support to for additional troubleshooting suggestions.




Still need help?

Should you require additional assistance, please close this window and locate  Get In Touch with Lexmark! for contact information. NOTE: When calling for support, you will need your printer model/machine type and serial number (SN). If you need help locating these, click here.

Please be near the products described in this article to expedite the support process and reduce callbacks


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