Thank you for your feedback



A Printhead Error Is Appearing on a Lexmark E250d(n), E350d, E352dn, or E450dn Printer

Document ID:SO3848
 
06/04/13 Properties  

Problem

Error: 930; 931; 932; 933; 934; 935; 931.00; Printhead error; 931.01; 932.00; 932.01; 933.00; 935.10; 935.11; 935.12; 935.13; 935.14; 935.15; 935.16; 935.17; 935.18; 935.19; 935.20; 935.21; 935.22; 935.23; 935.24; 935.25; 935.26; 93x; 930.xx; 931.xx; 932.xx; 933.xx; 934.xx; 935.xx; All lights flashing; Error light on

Solution

What the error means


Printhead Error message indicates that the printhead (laser scanner) unit inside the printer is not working correctly.
NOTE: On the E250d(n) models, all service errors are signified by the flashing of all of the lights. To determine if this is a printhead error, quickly double-press the  button to see the secondary code. If the !, , and  lights are the only ones blinking, a printhead or a motor failure is indicated. For more information on deciphering the error lights, click here (PDF file, 255KB).   

 

Troubleshooting
 

Step Action
1

 

If this is the first time you have seen the error, power off the printer. Wait for ten seconds or more before turning it back on. This gives the printer a chance to reset.

 

2

 

Power the printer back on. If it goes to the Ready state, try printing again. Should the error not return, continue using the printer. Otherwise, proceed with the next step.

 

3

 

If this is an intermittent error, you may want to check the printer's power cable and how it is plugged into the wall.

Make sure the printer is plugged straight into the wall and not through a surge device or power strip. Please try this even if the printer previously worked correctly with this surge device. Power strips and uninterruptible power supplies can cause a low amperage problem, which can trigger a false printhead error.

You may also want to try plugging the printer into a different wall outlet to see whether the printhead error continues. This will eliminate the power source as a possible cause of the issue.

 

4

 

Download and install the latest version of firmware for your printer.

  1. Go to support.lexmark.com.
  2. Type your printer model in the “Enter Product Name” field and click  OR click on the picture of the correct printer model shown.
  3. Locate the “Downloads” tab.
  4. Select the version of the Operating System.
  5. Click the link available under "Firmware".

 

5

 

Once you have the latest version of firmware downloaded, follow any of the procedure below to perform the update.

Firmware Flash Methods Information
Embedded Web Server (EWS) Recommended Open a browser and enter the IP address of the printer. Select Settings > Update Firmware.
USB utility Click here for the detailed steps.
USB thumb drive Click here for the detailed steps.
FTP Click here for the detailed steps.
Printer File Loader
(USB-Macintosh)
Click here for the detailed steps.

 

6

 

If the error persists even after performing the suggested steps above, please contact Lexmark Technical Support to set up service for the printer.

 

 

Still need help?
 

Please contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating these, click here.

Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.



Link:
Please enter the email address you would like to send a copy of this page to.