A Printhead Error Is Appearing on a Lexmark E250d(n), E350d, E352dn, or E450dn Printer
|Lexmark E250d||Lexmark E350d||Lexmark E352dn|
What the error means
A Printhead Error message indicates that the printhead (laser scanner) unit inside the printer is not working correctly.
NOTE: On the E250d(n) models, all service errors are signified by the flashing of all of the lights. To determine if this is a printhead error, quickly double-press the button to see the secondary code. If the !, , and lights are the only ones blinking, a printhead or a motor failure is indicated. For more information on deciphering the error lights, click here (PDF file, 255KB).
If this is the first time you have seen the error, power off the printer. Wait for ten seconds or more before turning it back on. This gives the printer a chance to reset.
Power the printer back on. If it goes to the Ready state, try printing again. Should the error not return, continue using the printer. Otherwise, proceed with the next step.
If this is an intermittent error, you may want to check the printer's power cable and how it is plugged into the wall.
Make sure the printer is plugged straight into the wall and not through a surge device or power strip. Please try this even if the printer previously worked correctly with this surge device. Power strips and uninterruptible power supplies can cause a low amperage problem, which can trigger a false printhead error.
You may also want to try plugging the printer into a different wall outlet to see whether the printhead error continues. This will eliminate the power source as a possible cause of the issue.
Download and install the latest version of firmware for your printer.
Once you have the latest version of firmware downloaded, follow any of the procedure below to perform the update.
If the error persists even after performing the suggested steps above, please contact Lexmark Technical Support to set up service for the printer.
Still need help?
Please contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating these, click here.
Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.