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Lexmark Pro805, Pro905, & S81x – The Date Is Incorrect After Printer Restarts

Document ID:SO5027
 
05/31/13 Properties  

Problem

Unable to contact the server; Fax has incorrect date; Email has incorrect date; E-mail; Printer shows incorrect date; SmartSolutions; Smart Solutions; Prestige Pro800 series; Platinum Pro900 series; Genesis S800 series;

Solution

What you will see


You are experiencing one or more of the following issues:

    • You are unable to contact the server during SmartSolutions registration or update.
    • Fax and/or e-mails sent from the printer have an incorrect date.
    • Setting the date from the printer control panel does not change the date.
       

 

Recommended Action


Updated printer firmware is available to correct this issue.

NOTE: Please click here and follow the instructions in this article for instructions on how to update your printer firmware.

 

Still need help?


If you require additional assistance, please contact Lexmark Technical Support. NOTE: When calling for support, you will need your printer/model type and serial number (SN).

Please call from near the computer and printer in case the technician on the phone asks you to perform a task on this device.

 



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