What you will see
The printer/MFP displays multiple or repeated Paper Jam errors every time you try to print. Specifically, the printer/MFP is displaying 201.08 or 200.11 Paper Jam messages.
Each time you open the printer/MFP, a sheet of paper is jammed either inside or near the Transfer Belt Module (TBM).
If the printer/MFP displays a repeating '200.11 Paper Jam' or '201.08 Paper Jam' and the sheet of paper is jammed inside or near the Transfer Belt Module (TBM), follow the steps below to determine the paper’s exact location; i.e., Transfer Belt Module (TBM) or Photoconductor Units.
NOTE: If you do not feel comfortable performing the steps below, please continue to Contacting Lexmark.
Power the printer/MFP off completely and disconnect the power cable from its power supply.
For the Lexmark C74x Color Laser Printer:
For the Lexmark X74x Color Laser Multi Function Printer:
Warning—Potential Damage: To avoid overexposing the photoconductor units, do not leave the front door open for more than ten minutes.
CAUTION—HOT SURFACE! The inside of the printer/MFP might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Check for any piece of paper or other obstruction that is stuck under the Transfer Belt Module (TBM).
You should be able to remove the paper jam. While clearing the jam, be sure to remove all debris and paper fragments.
Re-install or reassemble the Transfer Belt Module (TBM) and the Photoconductor Units in reverse order.
Close all doors and covers completely. Connect the power cable to its power supply and power on the printer/MFP.
When loading the paper back onto the tray, confirm that the paper/media is properly loaded and the paper guides in the tray are set in the correct position. There should be no gaps between the paper stack and the guides. In addition, make sure the top of the paper stack is below the max fill line.
Be sure the media tray is not overfilled. Also check, clean, or replace the pick rolls for wear and excess contamination. Then test the printer/MFP with plain copy paper.
If you continue to encounter paper jams after clearing all the paper, look for any obstructions in the paper path. If you are not able to find any obstruction or if one is found and cannot be removed, the printer may need service to fix the problem. For assistance in setting up service, please contact Lexmark Technical Support or a local authorized service provider for additional assistance.
Still Need Help?
If you require additional assistance, please close this window and locate Get in Touch with Lexmark! for contact information. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). Should you need help locating your printer's model type and serial number, click here.
Please be near the products described in this article to expedite the support process and reduce callbacks.