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Lexmark MX410, MX51x, MX61x, XM1140, XM1145, XM3150 - Troubleshooting 283.03 Scanner Jam

Document ID:TE541

Usergroup :External
  Languages  
05/29/13 Properties  

Solution

What you will see

283.03 error accompanied by the potential observation of concurrent multiple sheets of paper being picked by the automatic document feeder (ADF).

 

 

Troubleshooting

Here are some simple steps to follow if encountering this type of jam:

Step Action Yes No
1

Check for debris, paper dust, or other substances on the ADF separator pad, restraint pad, and ADF separator rollers.

 

Are ADF rollers dirty or dusty?

Clean the pick roller assembly. To do this: 

a. Open ADF cover.

b. With isopropyl alcohol applied to a lint-free cloth, clean all rollers.


Restraint roller


Pick roller

c. Retest and then see Step 2 if the issue persists.


 

Clean the pick roller assembly anyway. This will assure that nothing is impairing the rollers ability to pick a sheet of paper. See Step 2 is the issue persists.
2

Check the side paper guides to make sure they are not too loose and not too snug against the paper stack.
Note: This can also cause paper to skew.

Adjust the guides and retest. Does issue persist? 

See Step 3 Stop here. 
3

Verify the top ADF cover is fully closed and close it if not. 

Retest. Does issue persist? 

See next Upgrading firmware directly below.
 Stop here. 

 

 

 

Upgrading firmware
 

 Printer model... If...  Then update firmware to...
 MX410 / MX51x / XM1140 / XM1145 Below .P231 / .E309  .P231/E309 or later.
 MX61x / XM3150 Below .P231 / .E311  .P231/E311 or later

 

 How to download and install the latest firmware

  1. Go to support.lexmark.com.
  2. Type your printer model in the “Enter Product Name” field and click  OR click on the picture of the correct printer model shown.
  3. Locate the “Downloads” tab.
  4. Select the version of the Operating System.
  5. Click the link available under "Firmware".
  6. After downloading the firmware, proceed with any of the methods below to perform the update.
Firmware flash methods Information
Embedded Web Server (EWS) Recommended Open a browser and enter the IP address of the printer. Select Settings > Update Firmware.
USB utility Click here for the detailed steps.
USB thumb drive Click here for the detailed steps.
FTP Click here for the detailed steps.
Printer File Loader
(USB-Macintosh)
Click here for the detailed steps.


Still need help?

If you need additional assistance, please go to the Lexmark support site, type your printer model and locate Get in Touch with Lexmark! for contact information. NOTE: When calling for support, you will need the following:

  • Printer model
  • Printer serial number

Please be near the product/s described in this article to expedite the support process and reduce callbacks. 



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