Image comes out as a solid black sheet with a three millimeter white border.
- This defect can appear on a Lexmark X64x scanner.
- The menu pages prints fine, but scanner copies are solid black with a three millimeter white border at the edge of the page.
- Sometimes just the left or right-hand side of the page will be solid black, with the white border still visible around the whole page.
This defect requires immediate scanner service. If the device is still in warranty, please contact Lexmark Technical Support to set up service.
Please contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating these, click here.
Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.