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X64x Print Quality Tool – Solid Black Copies with 3mm White Border

Document ID:SO6642

Usergroup :External
05/29/13 Properties  


black copies; copy; all toner; X64x


Issue description

Image comes out as a solid black sheet with a three millimeter white border.

Sample printout


  • This defect can appear on a Lexmark X64x scanner.
  • The menu pages prints fine, but scanner copies are solid black with a three millimeter white border at the edge of the page.
  • Sometimes just the left or right-hand side of the page will be solid black, with the white border still visible around the whole page.


Recommended troubleshooting

This defect requires immediate scanner service. If the device is still in warranty, please contact Lexmark Technical Support to set up service.


Contacting Lexmark

Please contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating these, click here.

Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.


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