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Lexmark MX6500e Scanner – The Scanner Posts a '243.08 Extra Sheets in Output Bin' but No Shingled Sheets or Blank Sheets Are Observed in the Output Bin

Document ID:SO7398

Usergroup :External
05/21/13 Properties  


False control panel message; Unexpected intervention message; No blank sheets in the output bin; 243.xx message


What you will see

The scanner control panel shows an intervention message – “243.08 Extra Sheets in Output Bin” even though no blank sheets are seen in the output bin.


Possible cause and resolution

This intervention message can occur when the printer pulls sheets from the tray where the required paper size is expected but the actual paper size loaded in that tray is incorrect.

To avoid having this type of false message, make sure the size and type of the paper loaded matches with the paper size and type settings configured in the printer menu.


Still need help?

Please contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating these, click here.

Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.


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