As a first step to isolating access point (AP) radio or network-related communication issues, print the network settings page.
Before you begin
Check the following:
- Verify that the printer is turned on ().
- Perform the checks outlined in the article 'Printer No Longer Responding to Print Requests'.
- Verify that the Wi-Fi indicator light is solid green (). If the Wi-Fi indicator light is in any other state, click here for an article that may be of assistance.
- Look for printer intervention messages on the control panel display.
- Verify that paper is loaded.
- Confirm proper installation of the cartridges.
Take special note of the following values on the network settings page as they are essential to successful network communication:
- Status: A Connected status is necessary for the printer to function.
A blinking orange () not connected status can result from any of the following:
- A reset or change in your access point's SSID.
- A reset or change in your router's security type (WEP, WPA, or WPA2)
- A reset or change in your security network key/passphrase.
- A firewall issue blocking processes which are essential to successful configuration and their affiliated ports.
- Weak or insufficient AP-to-printer wireless signal strength. See the Bitrate explanation below.
- A recent change to the router settings, e.g. a switch from Mixed b/g/n mode to N-only on a Draft-N router or a change from 2.4GHz operation to the 5GHz band on certain Draft-N routers.
A solid green () but not connected status can be due to:
- The inability of your network or DHCP-enabled router to assign an IP address.
- DHCP is not enabled on your router. See the router documentation.
- A problem with the network.
- You have set a static IP address on the device that is out of the acceptable IP range for your network. See the router documentation, the configuration utility, or the embedded web server.
- Bitrate: Low values could indicate inconsistent communication.
- MAC Address: The last six numbers are part of the port name. The MAC address is also found on the back of the printer.
- IP Address: The IP address is necessary to communicate over a TCP/IP network. This value also binds the software driver to the installed wireless network adapter (print server) on the printer.
- Gateway: Often equal to your router IP address, DHCP server address, or your computer's gateway address.
- BSS Type: The basic service set type identifies whether you are connected to an access point (Infrastructure mode) or communicating directly with a wireless client (Ad hoc mode).
- SSID: The Service Set Identifier is the user-configured network name given to the AP that distinguishes your network from surrounding wireless networks. All wireless devices must have this setting accurately selected or configured in order to join an individual wireless local area network.
- Quality: Bitrate and Signal Strength will also help determine AP-to-printer radio signal strength.
Contents of the Network Settings Page (X4650 example)
Contents Values and Comments (factory default values in Red)
Under Network Card
Status: Connected or Not Connected If not connected, see the 'Troubleshooting' and 'Installation' topics in the Table of Contents. Bitrate: (1-54 Mbps) Mega bits per second or 0 Mbps
802.11 b (up to 11Mbps*), g (up to 54Mbps*) or Ad hoc (up to 11Mbps).
Data Rate Selection (DRS) 802.11 b 802.11g 1,2,5.5,11 Mbps 6,9,12,15,24,36,48,54 Mbps
Note: Lower DRS values equal slower data throughput and may indicate obstructions, RF interference, or a problem with distance.
If possible, try the following:
- Adjust antenna angles on the AP and printer.
- Change channels on the AP.
- Reposition the AP to a more centralized location.
- Consider high gain antennas if the router/AP supports it.
- Consider the use of repeaters or range extenders.
- Lastly, if the printer is below or above the AP, try horizontal positioning of antennas.
Current Date & Time All date and time configuration is performed via the Embedded Web Server (EWS) under Settings > Print Server Settings > Date and Time. End-of-Job Timeout: 90 seconds The timeout value can be set between 10 and 255 seconds or disabled via the embedded web server under Settings>Print Server Settings> Basic Information. This setting determines how long the printer/print server will wait during a print job before closing the TCP/IP port if it does not receive an end-of-job command appended to the document. UAA (MAC): Universally Administered Address (Media Access Control)
Also known as the MAC address. The last six digits of this printer-specific 12-digit hexadecimal value help comprise the printer's port name. Click here for image.
Note: This value is also located on the back of the printer. Click here for image.
LAA: Locally Administered Address 000000000000 This MAC address is created by the network administrator and will override the UAA. It can be configured via the embedded web server under Settings > Print Server Settings > Basic Information. -Part Number: Variable
-MFG FW: Variable
-Firmware Version: N105
-Compi: Internal firmware build information
Lexmark identification values. Start-of-production firmware version: NET.AR.N105 (X4600 Series) or NET.AR.N027 (Z Series) Password: Not Set by default. Configured via the embedded web server under Settings > Other Settings > Set Password.
Under Integrated Network Option Settings
Printer type Printer model, e.g., Lexmark Pro905
Note: Additional network-related settings can be configured via the embedded web server under Settings > Print Server Settings > TCP/IP.
Comments concerning the IP address:
- TCP/IP Active: On
- Enable DHCP: On
- Address Source: DHCP, Manual, other
- Address: This is the printer IP address.
- Netmask: For example, 255.255.255.0. Network-dependent value used to subdivide a network.
- Gateway: In most home applications, this value should be equal to the IP address of the wireless router and it is is often the same as the DHCP server address.
- Typically this address is assigned by your router's DHCP server.
- The address should be within a certain IP address range.
- The IP address range can be identified via your router's configuration web page or utility.
- If a DHCP-administered address cannot be obtained, an Auto IP address of 169.254.###.### will appear.
Auto IP NOTE: As long as DHCP is enabled, the printer's network adapter server will continue to send out intermittent beacons looking for the DHCP server. If it locates the DHCP server, the correct IP parameters will be assigned to the print server.
- FQDN: Fully Qualified Domain Name (Hostname)
- DHCP Server
- Zero Configuration Name
- Hostname: ET (UAA Address)
- In most cases the wireless router's IP address or the workstation's gateway address.
- Zero Configuration Name: 3600 - 4600 Series. This is required for installation in Macintosh environments.
Important! These settings may be configured via the embedded web server under Settings > Print Server Settings > Wireless.
Why is this important?Answer: If you complete this change before changing your router/AP network name (SSID) and security settings, you will not have to re-run the Wireless Configuration Utility. Understand that the Wi-Fi indicator light will go to until you have successfully reconfigured your AP settings.Why? All wireless clients, including wireless printers, require accurate matching SSID and security settings in order to associate with and authenticate the AP. Since the printer requires the Wireless Configuration Utility to administer these values to the the printer's wireless print server, reconnection of the USB cable and running the configuration utility can be avoided.Note: Failure to enter correct values will result in a Not Connected status. In this case, you will need to reconnect the printer to a computer with a USB configuration cable and run the Lexmark Wireless Configuration Utility again.
BSS Type (Basic Service Set Type)
- Ad hoc (direct computer-to-printer communication)
- Infrastructure (router or access point communication)
SSID (Service Set Identifier) For example, print server 2D2330. This default value will be replaced by your network name (SSID) after successful configuration.
Security Mode Encryption Mode
Disabled or None, WEP, or WPA/WPA2-PSK Signal Strength Lower numerical values indicate a stronger signal, e.g. -32dBm is better than -64dBm.
Current Access Point
Note: This setting will only appear if the printer is connected to an access point.
MAC address of the access point. This value can be found at the bottom of the back of the access point, e.g. 0080G80C3345 Current Channel For example, 1-11 or 14. This value is automatically configured during the setup process; however, Ad hoc setup may require manual entry of this value. Quality A Poor value could signal:
- Obstructions causing multipath interference
- Distance or range limits involving the access point
- Improper antenna positioning
- AP-to-printer radio interference
- See Bitrate.
Type of encryption; e.g., TKIP. Trouble Code Cannot find Wireless Network will appear until configuration is complete or until the wireless print server can associate with the access point.
NOTE: Some contents may vary per printer model. However, the values of most importance on the Network Settings Page should be present.
Still need help?
If you need additional assistance, please contact Lexmark Technical Support. NOTE: When calling for support, you will need your machine/model type and serial number (SN).
Please call from near the printer and the computer in case the technician on the phone asks you to perform a task involving one of these devices.