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Error Codes 31.46, 31.66, or 201.22 Paper Jam Is Displayed on the Printer

Document ID:TE516
 
05/13/14 Properties  

Problem

31.46; 31.66; 31.xx; 20y.xx; Paper jam; 201.xx; Jam caused; Toner cartridge; Cartridge auger motor system under speed; Stalling; Not working properly; Toner cartridge issue

Environment

This document is applicable to the following Lexmark printer models

  • Single function: MS310, MS410, MS510, MS610, M1145, & M3150
  • Multi function: MX310, MX410, MX51x, MX61x, XM1145, & XM3150.

Solution

Possible cause
 

Error code 201.22 is NOT caused by a paper jam. Most likely it is caused by not inserting the cartridge fully before closing the cartridge door. Closing the door in this condition will jam the linkage that opens the toner port to the imaging unit, thus the Imaging Unit starves and will not print or the auger motor will over torque because the port is not open.

Error codes 31.46 and 31.66 are precursors to the 201.22 error code. The steps below should be followed for any of these errors.

 

Troubleshooting
 

Step Action
1

 

Open the printer's front door and inspect to see whether the cartridge button is stuck. (See the portion in red circle below.)

 

2

 

Remove and reinstall the cartridge. Push the toner cartridge body forward one last time to make sure that it is seated completely. An easy way to test that the cartridge is fully inserted is to manually push the button.

  • If there is little force needed to depress the button, it may not be fully inserted. Push the cartridge forward again.

    Note: Significant more force is required to depress the button if the cartridge is seated properly.
     
  • If the cartridge was fully seated and the force is still low or the button is stuck, update the printer’s firmware to the latest level and change the toner cartridge.

 

3

 

If no is issue found with how the cartridge is seated in the printer, proceed with updating the printer's firmware to the latest level.

How to download firmware

  1. Go to support.lexmark.com.
  2. Type your printer model in the “Enter Product Name” field and click  OR click on the picture of the correct printer model shown.
  3. Locate the “Downloads” tab.
  4. Select the version of the Operating System.
  5. Click the link available under "Firmware".

Once you have the latest firmware downloaded, proceed with any of the options below to perform the update.

Firmware Flash Methods Information
Embedded Web Server (EWS) Recommended Open a browser and enter the IP address of the printer. Select Settings > Update Firmware.
USB utility Click here for the detailed steps.
USB thumb drive Click here for the detailed steps.
FTP Click here for the detailed steps.
Printer File Loader
(USB-Macintosh)
Click here for the detailed steps.

Note: If you are having difficulties performing the update, please contact Lexmark Technical Support.

 

4

 

If these errors re-occur, the problem is the toner cartridge. Try a different (used or new) toner cartridge that the printer model supports.

Note: Should you not have a spare toner cartridge to try or if any of the above scenarios occur, contact Lexmark Technical Support to report your findings. The Technical Support Agent will determine the appropriate service needed for the printer.

 

 

 

Still need help?
 

If you require additional assistance, please close this window and locate  Get In Touch with Lexmark! for contact information. NOTE: When calling for support, you will need your printer model/machine type and serial number (SN). If you need help locating these, click here.

Please be near the products described in this article to expedite the support process and reduce callbacks.

 



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