This document is applicable to the following Lexmark printer models
- Single function: MS310, MS410, MS510, MS610, M1145, & M3150
- Multi function: MX310, MX410, MX51x, MX61x, XM1145, & XM3150.
Error code 201.22 is NOT caused by a paper jam. Most likely it is caused by not inserting the cartridge fully before closing the cartridge door. Closing the door in this condition will jam the linkage that opens the toner port to the imaging unit, thus the Imaging Unit starves and will not print or the auger motor will over torque because the port is not open.
Error codes 31.46 and 31.66 are precursors to the 201.22 error code. The steps below should be followed for any of these errors.
Open the printer's front door and inspect to see whether the cartridge button is stuck. (See the portion in red circle below.)
Remove and reinstall the cartridge. Push the toner cartridge body forward one last time to make sure that it is seated completely. An easy way to test that the cartridge is fully inserted is to manually push the button.
If no is issue found with how the cartridge is seated in the printer, proceed with updating the printer's firmware to the latest level.
How to download firmware
Once you have the latest firmware downloaded, proceed with any of the options below to perform the update.
Note: If you are having difficulties performing the update, please contact Lexmark Technical Support.
If these errors re-occur, the problem is the toner cartridge. Try a different (used or new) toner cartridge that the printer model supports.
Note: Should you not have a spare toner cartridge to try or if any of the above scenarios occur, contact Lexmark Technical Support to report your findings. The Technical Support Agent will determine the appropriate service needed for the printer.
Still need help?
If you require additional assistance, please close this window and locate Get In Touch with Lexmark! for contact information. NOTE: When calling for support, you will need your printer model/machine type and serial number (SN). If you need help locating these, click here.
Please be near the products described in this article to expedite the support process and reduce callbacks.