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T65x & X65x Print Quality Tool – Transfer Roll Defect: Partial Area of Image Missing

Document ID:SO6671
05/03/13 Properties  


Partial area of image missing; Part of image missing; Not all of image printing; T650; T652; T654; T656; X651de; X652de; X654de; X656de; X658de; T65x; X65x; Transfer roll defect


Issue description

A partial area of text or image that is missing print appears. These defects often repeat along the page.

Sample printout


Recommended troubleshooting

  1. Print the "Print Defects Guide" to determine which roller in the printer needs to be replaced. To do this, navigate through: Menu > Help > Print Defects Guide.
  2. Clear the paper path of any media, staples, or obstructions.
  3. Try printing on recommended media that is dry and fresh out of a ream.
  4. Check the print cartridge for proper installation. Determine whether the toner level is low and replace the cartridge if needed.
  5. If defect persists, contact Lexmark Technical Support to set up service for the printer.


Contacting Lexmark

Please contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating these, click here.

Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.


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