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X65x Print Quality Tool – Solid Black Copies with a Three Millimeter White Border

Document ID:SO6475
 
05/03/13 Properties  

Problem

Black copies; Copy; All toner; X65x

Solution

Issue description
 

Image comes out as a solid black sheet with a three millimeter white border.

Solid Black Print, With Border
 Click Image to Enlarge

NOTES:

  • This defect could appear on a Lexmark X65x scanner.
  • The menu pages prints fine, but scanner copies are solid black with a three millimeter white border at the edge of the page.
  • Sometimes just the left side or right side of the page will be solid black, with the white border still visible around the whole page.

 

Recommended troubleshooting
 

This defect requires immediate scanner service. If the device is still in warranty, please contact Lexmark Technical Support to set up service.

 

Contacting Lexmark
 

Please contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating these, click here.

Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.

 



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