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How to Use the 'TestPageDisplay' Tool

Document ID:HO3555
 
05/02/14 Properties  

Problem

Hardware test page; Test page; Testpagedisplay; Test page display; View test page; Firmware;

Solution

Overview


The purpose of this tool is to help you retrieve your printer's information should the Hardware Test Page fail to print from the device itself. The tool supports all 2009 products (the Pro and S Series: Pro200, Pro700, Pro800, Pro900, S300, S400, S500 and S600) for both 32 bit and 64 bit systems (XP, Vista, Win 7) including the following six languages:

  • German
  • English
  • Spanish
  • French
  • Italian
  • Brazilian Portuguese
     

 

How it works


This tool will parse the printer's information into a separate window upon execution. The information is broken down into six different tabs; i.e., Product Information, Hardware Status, Network Information, Printhead Information, Ink Information, and Event History. See attached screenshots below.

 

How to use the tool

  1. Right-click on My Computer, then select Properties to determine if the customer's computer is a 32 bit or 64 bit system.
  2. Open the appropriate language link (see links below) on the customer's computer and run the file. NOTE: This will extract files into the C:\Lexmark folder.
  3. Open Windows Explorer and go to C:\lexmark\TestPageDisplay.
  4. Double-click on TestPageDisplay.exe.
  5. Firmware test page information will be displayed on a different screen as above (see screenshot).
     

Description Image
Product Information Product Information
Hardware Status Hardware Status
Network Information Network Information
Printhead Information Printhead Information
Ink Information Ink Information
Event History Event History


Click on the appropriate link below to download the tool:

32 bit:

64 bit:

 

Still Need Help?


If you require additional assistance, please close this window, go to your product's support page and locate  Get In Touch with Lexmark! for contact information. NOTE: When calling for support, you will need your printer model/machine type and serial number (SN).

Please be near the products described in this article to expedite the support process and reduce callbacks.

 



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