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T65x & X65x Print Quality Tool – After Image or Ghost Image

Document ID:SO6581

Usergroup :External
  Language  
04/29/13 Properties  

Problem

Residual image; After image; Ghost image; Ghosting

Solution

Issue description
 

"Ghosting" occurs when an image repeats down the page, often lighter than the original image.

Sample printout

 

 

Recommended troubleshooting
 

  1. Try printing on recommended media, dry media, and media fresh out of a ream.
  2. Ghosting can occur when the fuser is running too hot or too cold. Set the media Type, Weight and Texture to the appropriate type, weight, and texture.
  3. Try printing with a different cartridge if one is available.
  4. Print the “Repeating defects measurements” page from the printer menu: Menu > Help > Print Defects. Use this guide with your print sample to determine if it is the charge roll, fuser or transfer roll that needs to be replaced.
  5. Should the defect persist, contact Lexmark Technical Support to set up service for the printer.

 

Contacting Lexmark
 

If you require additional assistance, please close this window and locate  Get In Touch with Lexmark! for contact information. NOTE: When calling for support, you will need your printer model/machine type and serial number (SN), as well as the cartridge part number and serial number. If you need help locating these, click here.

Please be near the products described in this article to expedite the support process and reduce callbacks.

 

 



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