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T65x & X65x Print Quality Tool – After Image or Ghost Image

Document ID:SO6581
 
04/29/13 Properties  

Problem

Residual image; After image; Ghost image; Ghosting

Solution

Issue description
 

"Ghosting" occurs when an image repeats down the page, often lighter than the original image.

Sample printout

 

Recommended troubleshooting
 

  1. Try printing on recommended media, dry media, and media fresh out of a ream.
  2. Check the media type and weight settings on the machine and make sure that these match with the type and weight of the media being used.
  3. Ghosting can occur when the fuser is running too hot or too cold. Set the media Type, Weight and Texture to the appropriate type, weight, and texture.
  4. If defect persists, contact Lexmark Technical Support to set up service for the printer.

 

Contacting Lexmark
 

Please contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating these, click here.

Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.

 



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