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Different Situations in Which Printer Settings May Get Passed to Other Clients

Document ID:FA569
 
04/23/14 Properties  

Problem

Printer driver settings passed to other users; Print and Hold password is passed to other clients; Confidential password shared; Transfer of password; Clients picking up another user's password; Driver picking up another user's password; Password sharing through print server; E-mail, Excel workbook settings transfer via User Account Login; e-mail; Office;

 

 

Environment

Microsoft Windows 2000; Microsoft Windows NT4 server; Microsoft Windows 2000 Advanced Server; Microsoft Windows NT, Terminal Server; Microsoft Windows XP; Microsoft Windows Server 2003; Microsoft Windows XP Professional x64 Edition

Solution

Identified cases of accidental "Printer Driver Settings" transfer

 

Two scenarios have been identified by Lexmark Technical Support.

  1. A transfer of confidential print (PostScript driver) or print and hold (PCL driver) password from client to client in a print server shared-queue environment

Result

    • Held Jobs message appears on the printer after jobs are submitted from multiple clients.
    • Print jobs fail to print.
  1. When sending a Microsoft Excel workbook to another user account in an e-mail message or when attempting to store the file on a network share, the application-set print settings are still in effect for other users.

Result 

If a workbook is printed, it may either print to your mailbox instead of the other user, or it may try to print by using certain settings for your local printer.

 

 


Suggested Remedies


1. Confidential Print and Print and Hold Issue

  • The security permissions of individual clients will have to be changed to prevent this from happening. 
  • If this functionality is required, but security permissions cannot be altered, individual client print queues will have to be created for those utilizing Confidential Print and Print and Hold.
  • Any existing held jobs will have to be removed from the printer.  

 

2. Microsoft Excel workbook Issue

In Excel 2003 and Excel 2002, perform the following steps:

  1. Change the default printer to a different printer.
  2. In Excel, open the workbook that is experiencing the problem.
  3. From the menu option bar, click on File, and then Print.
  4. In the Print dialog box, click Cancel.
  5. Again, select File and then click Save.


 

 

Explanations


1. Confidential Print and Print and Hold Issue

If a client's login has high-level permissions or administrator rights assigned, driver settings changed by that user can be passed to the print server queue, overwrite the print server queue, and be passed out to other client queues on the network.
NOTE: From an administration perspective, this is considered normal functionality.

 

2. Microsoft Excel workbook Issue

Click here for a Microsoft™ KnowledgeBase article that further explains this issue and provides additional remedy information.

 

 


Still Need Help?

 


Please contact Microsoft for a full explanation of types of permission and their associated levels of print function access.
You can also contact Lexmark Technical Support for additional assistance. NOTE: When calling for support, you will have to provide your printer or print server model type and serial number (SN). Please call from near the printer or workstation in case the technician on the phone asks you to perform a specific task involving either device.  

 



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