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Ex6x/Xx6x Print Quality Tool – Ex6x, X264, X36x Blank Page

Document ID:SO6661
 
04/23/13 Properties  

Problem

Ex6x; X264; X36x; Blank page

Solution

Issue description
 

The output printout is blank.

Blank Print
Sample printout

 

Recommended troubleshooting
 

  1. Remove the supplies – Toner cartridge and Photoconductor Unit (PCU). Make sure the inside of the printer is clear from any paper or debris.
  2. Check the metal tabs on the cartridge's right-hand side for any signs of damage. Do the same on the metal tabs found on the PCU. Replace the supplies that have damaged or missing metal tabs.
  3. If the metal tabs on both cartridge and PCU look fine, re-insert the supplies and make sure that they are seated properly.
  4. Print a test page and see whether the issue has been resolved. If not, contact Lexmark Technical Support to set up service for the printer.

 

Contacting Lexmark
 

Please contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating these, click here.

Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer. 

 



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