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How to Rehost Ringdale FollowMe License Key

Document ID:HO3896
 
04/18/13 Properties  

Problem

Registration ended; Expired key; Renew;

Solution

Overview


This article details the steps on how to rehost the Ringdale FollowMe Registration key. There is a need to do so in the following scenarios:

1.   After the server running Ringdale FollowMe has changed its Media Access Control (MAC) address, in case of VMWare usage, for example.

2.   The server network card has been replaced.

3.   The Registration key already expired.

 

Procedure


To do so, follow the steps below:

Step Action Click Image to Enlarge
1

Get your initial Ringdale FollowMe Registration key.

Note: For instructions, please see section below.

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2

Get the new Ringdale FollowMe Registration key.

Note: For instructions, please see section below.

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3 Connect to Followme Support website with your Ringdale account credentials.
4 Select Create New Ticket tab.
5
In the Subject box, enter “Need server rehost”.
 
6
In the End Client Name box, enter your company name.
 
7

In the Message box, enter the following information:

a. Ringdale account name.
b. Previous Registration key.
c. New Registration key.
d. Number of Lexmark embedded devices (Multifunction devices part of the solution).
e. 32 or 64 bits server.

8

After entering all information, click the Submit Ticket button.

Note: The license key will be added to the Ringdale account and the feature key will be sent via email.

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IMPORTANT! Should you experience problems performing the steps above, please contact Ringdale Support via email to Support@ringdale.com.

 

How to obtain your Initial Ringdale FollowMe Registration Key


Follow the steps to obtain the initial key:

Step Action Click Image to Enlarge
1 Go to the Ringdale website.
2 Select My Account.
3 Enter your Ringdale account email and password, and then press Login.
4 Under My Account, select Licensing.
5 The following information will be displayed with your Product Registration key.

 

How to obtain the New Ringdale FollowMe Registration Key


Follow the steps to obtain the new key:

Step Action Click Image to Enlarge
1

Login to FollowMe® Q-Server – Administration Tool.

Note: This Administration Tool will be available only when Ringdale is already set up.

2 Select Tools, and then Options.
3
Click the Registration entry to expand it.
 
4
Paste the initial Registration key and click Verify.
 
5

Select Update Registration.

Note: The new Registration key is then displayed on the first line.

 

Still need help?


Please contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN).

Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.

 



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