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Device Quotas – Prints Jobs Are Cancelled Without Notification when User Exceeds Print Quota

Document ID:SO7512
 
04/08/14 Properties  

Problem

Removed from queue without warning; Discarded w/o alert; No dialog; Prompt does not show; Job is canceled; Does not notify; No printout; Doesn’t print; Lacks messaging on operator panel; Message; Does not work; No error when quota is exceeded; Mono and color quotas; DQ eSF application;

Solution

What you will see


Print jobs do not print and no message or notification displays on the control panel or remote computer initiating the job. This happens when you have exceeded your print quota.

NOTE: These print jobs are listed in the print queue with a status of “Sent to printer”, but will eventually time out and be removed from the queue. Other users with available quota will still be able to print.

 

Recommended action


Enter an e-mail address for each user account in order to receive an e-mail notification whenever quota is exceeded. To do this:

Step Action
1

Open the printer web page.

Note: Click here to view steps.

2
Select Settings.
 
3

Navigate to Embedded Solutions, Device Solutions > Solutions (eSF), or Apps > Apps Management.

Note: The option depends on the device. You will need administrator privileges to proceed.

4
Select Device Quotas, and then Configure tab.
 
5
Select the User Account, set E-mail address, and click Apply.
 

 

Still need help?


If you require additional assistance, please contact Lexmark Technical Support. NOTE: In order to expedite the support process, please be prepared to provide information regarding your issue, e.g., name and version of solution, problem description, and affected printer models.

Additional information may be requested by the support agent.

 



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