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C792 & X792 – Printed Pages Are Creased or Wrinkled (Treeing)

Document ID:SO7128
 
04/08/13 Properties  

Problem

Paper wrinkled after printing; Treeing pages; Trees; Paper wrinkles; Standard; non-standard media

Solution

Defect Symptom 


The printed pages are creased or wrinkled, or the toner has a milky or running appearance on the media.

Click Image to Enlarge

 

 

Troubleshooting

  1. Ensure media is not curled.
  2. For better performance, acclimate the media to the environment while in the ream packaging.  
  3. Please test the printer by printing on heavier paper type, if possible.

 

 

Contacting Lexmark


Please contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating your printer's model type and serial number, click here.


Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.

 

 



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