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C792 & X792 – Poor Print Quality on 1200 DPI Images

Document ID:SO7110

Usergroup :External
04/08/13 Properties  


Print Quality issue; Poor print quality on 1200 dpi


Defect Symptom

Poor print quality is seen on 1200 dpi images, but 4800 CQ images have good print quality.




It is important to realize that executing a calibration via op panel or Embedded Web Server (EWS) with “Calibration” option disabled in the printer will not execute a 1200 dpi calibration. In this scenario, 1200 dpi print quality can be degraded due to incorrect calibration values. To correct this issue:

  1. Enable Calibration via Configuration Menu > Color Adjust > (any setting other than Disabled).
  2. After calibration has been re-enabled, manually initiate a calibration.
    • For C792: Settings > Quality > Color Adjust   
    • For X792: Printer Settings > Quality > Color Adjust



Contacting Lexmark

Please contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating your printer's model type and serial number, click here.

Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.



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