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C792 & X792 – Poor Print Quality on 1200 DPI Images

Document ID:SO7110
 
04/08/13 Properties  

Problem

Print Quality issue; Poor print quality on 1200 dpi

Solution

Defect Symptom


Poor print quality is seen on 1200 dpi images, but 4800 CQ images have good print quality.

 

 

Troubleshooting  


It is important to realize that executing a calibration via op panel or Embedded Web Server (EWS) with “Calibration” option disabled in the printer will not execute a 1200 dpi calibration. In this scenario, 1200 dpi print quality can be degraded due to incorrect calibration values. To correct this issue:

  1. Enable Calibration via Configuration Menu > Color Adjust > (any setting other than Disabled).
  2. After calibration has been re-enabled, manually initiate a calibration.
    • For C792: Settings > Quality > Color Adjust   
    • For X792: Printer Settings > Quality > Color Adjust

 

 

Contacting Lexmark


Please contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating your printer's model type and serial number, click here.


Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.

 

 



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