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C792 & X792 – 1-2-3 ITU Color Misalignment

Document ID:SO7104
 
04/08/13 Properties  

Problem

Print quality issue after replacing ITU module; Color Planes or Images not aligned; Misaligned; Color misalignment; 1-2-3 process;

Solution

Defect Symptom


Shown below is a severe 1-2-3 color misalignment that may be seen after maintenance (ITU) replacement or service action (Controller card replacement). This issue requires assistance with our Lexmark Technical Support.

Blue Arrow depicts the Scan (Left-to-Right on the page)
Red Arrow depicts the Process (Paper Feed Direction)

 

 

Contacting Lexmark


Please contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating your printer's model type and serial number, click here.


Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.

 

 



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