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How to Access System Profiler in Mac OS X System; an Important Printer Diagnosis Tool

Document ID:HO3304
 
04/03/13 Properties  

Problem

USB printer is not recognized; Cannot print; No communication; Weak signal; Intermittent communication failure; Low transmit rate; Logs; Check system resources; Verify operating system version; OS version; Mac information; Apple system profiler; 10.3.x; 10.4.x; Intel; 10.5.x; 10.6.x; 10.7.x; 10.8.x; Mac OS X computer;

Solution

Overview


 System Profiler compiles information about your Mac that can be important for diagnosing printing anomalies. This article explains how to access System Profiler and describes the various settings that may help to identify the problem.
NOTE: Before the introduction of Mac OS X, System Profiler was called the Apple System Profiler.

 

How to Access System Profiler


Mac OS 10.3.x, 10.4.x, 10.5.x, 10.6.x, and 10.7.x

Step Action Click Image to Enlarge
1 Click on the Apple icon located in the upper left corner of the Apple menu bar.
2

Click on About This Mac.

Note: This displays the OS X version, processor, memory information, a Software Update button, and a More Info button.

3 Click on More Info.

 

Mac OS 10.8.x

Step Action Click Image to Enlarge
1 Click on the Apple icon located in the upper left corner of the Apple menu bar.
2

Click on About This Mac.

Note: This displays the OS X version, processor, memory information, a Software Update button, and a More Info button.

3 Click on More Info.
4 Click on System Report....

 

System Profiler:  Items of Interest


The headings and selections that may benefit printer/printing diagnosis include:
  • HardwarePrinters and USB.
  • NetworkAirPort Card and Locations.
  • Software  Logs.
     

Illustration

Click Image to Enlarge

 

Hardware: Printers and USB


Printers
Select this to view the following values: 
  • Queue Name - Installed printer and affiliated port name which contains the printer MAC address value. HINT: Print your printer network settings page to compare MAC address values.
  • Default Printer - Confirms the correct printer is set as the default printer.
  • Status - for example, Idle and Busy
  • Driver Version/PostScript Printer Description (PPD) Version.
  • IP address of printer associated with queue name (seen as the URL). HINT: Print your printer network settings page to compare IP address values.

Click here for image.

USB
Select this to view the Printer Name. NOTE: Click on each USB bus to locate the printer if troubleshooting a local attach communication issue.
Click here for image.

 

Network: AirPort Card and Locations


AirPort Card
Select this to view the the following values:
  • Card Type (wireless card model)
  • Location (geography)
  • Wireless card firmware revision.  
  • Transmit Rate, which identifies the wireless signal quality. Click here for image.
  • Current Wireless Network.  This is the wireless network name (SSID) of the AirPort base station or wireless router/access point.      
  • The Wireless Channel (1-11, or 14 in some geographies)

Click here for image.  

Locations
Select this to view the the following values:
  • Security Type (WEP, WPA, WPA2)  - WPA or WPA2 is preferred.
  • Current Wireless Network - This value should be the same as that of the AirPort Card above.     
  • Network ID - This 12-digit number is typically found on a sticker or label on the AirPort, AirPort Extreme, or third-party wireless router or access point. 
  • DHCP - Indicates that Dynamic Host Configuration Protocol is responsible for sending out IP addresses to devices on the network.

Click here for image.

 

Software: Logs


Logs
Select this to view the location of the access, error, and install logs. These logs are not described in this article, but it is useful to know in which directory they are kept in case they are required by technical support for escalation purposes.
Click here for image.  

 

Still Need Help?


Please contact Lexmark Technical Support for additional assistance. NOTE: When calling for support, you will be asked for your printer model type and serial number (SN).
Please call from near the computer and printer in case the technician asks you to perform a task involving one of these devices.

 



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