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False 111.50 Service Printhead Error Appears on a Lexmark MX610, MX611, and XM3150 Multifunction Printers (MFP)

Document ID:TE517

Usergroup :External
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03/22/13 Properties  

Problem

Printhead crashes

Solution

Overview
 

After installing a finishing option (e.g., Stapler) with Sleep Mode enabled, the device displays a 111.50 Service Printhead error. This error is seen when the device awakens from sleep and its frequency of occurrence is dependent upon the Sleep Timeout value and the number of times the device awakens.

 

Fix 

Update the printer’s firmware to resolve this specific error. Follow the link in the next section for instructions on how to download and update firmware.

IMPORTANT! This 111.50 Printhead Error/crash is not an actual printhead issue. No printhead damage has been sustained as a result of this behavior.

The printer can recover from this type of error simply by powering the device OFF, waiting ten seconds, and Powering the device back ON.

 

How to download and update firmware

Click here for detailed instructions. Please contact Lexmark Technical Support if you are having difficulties updating firmware or the issue persists. 

 

Additional 111.xx articles

 
Lexmark MS/MX 31x, 41x, 51x, & 61x – Troubleshooting 111.xx Printhead Errors

 

Still need help?
 

Please contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating these, click here.

Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.



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