Shipping and Return Instructions for Lexmark MS310, MS410, MS51x, MS61x, MX310, MX410, MX51x, MX610, XM1145, & XM3145

Document ID:HO3891
 
03/13/13 Properties  

Problem

How; Prepare printer for shipping; Special precautions; Packing printer; Pack printer for delivery; Mechanical replacement devices; Mech;

Solution

Overview
 

If a printer is being returned with the Toner cartridge and Imaging Unit, special precautions need to be taken to prevent damage to the unit. This document outlines the necessary steps to do this.

NOTE: Packaging tape should be used in the process below. The package of the replacement printer should have sufficient tape to use for this.

 

Procedure
 

Step Action
1

 

Open the front door and push the toner plunger down (A). Keep it in the down position using packaging tape (B).

Click Image to Enlarge
A. Push the toner plunger as directed by the red arrow. B. Tape the toner plunger down.
 

 
2

 

Close front door and tape the door closed. The tape should extend from the multipurpose feeder door in the front (A) around and onto the side covers (B).

Note: If a replacement printer is received, it should have these tapes installed on it. Use these same tapes for the returned printer.

Click Image to Enlarge
A. Start taping on the area pointed to by the red arrows. B. Wrap the tape around the side cover.

 
3

 

Insert the unit into foam with the front of printer in the curved portion of the foam. Install the top foam and tape box closed.

 

 

Still need help?
 

Please contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating these, click here.

Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.

 



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