Microsoft Windows XP: How and When to Create a New Network Printer Port

Document ID:HO3376
 
03/07/13 Properties  

Problem

Replacement printer; Exchanged All-In-One; Cannot print; Communication failure despite Green Wi-Fi light; Will not print; Unable to communicate; Cannot locate the port; Port has been deleted; New router; Replacement router; Can scan but cannot print; XP port creation; Missing port; Cannot create port; Unable to find printer port; Reconfigure;

Solution

Overview


This article details the steps on how to create a Lexmark printer network port. This will be helpful to users experiencing a printer network communication issue.

 

Audience


Any end user experiencing any of the conditions or scenarios below:

  • You have received a replacement or exchange printer, and you need to create a new port.
  • You have deleted the network printer port.
  • You have replaced your wireless router or access point.
  • You are unable to find or recognize the correct network printer port.
  • You can scan to your PC over the network; however, you cannot print to your printer over the network.
  • You have consulted the KnowledgeBase article entitled 'Printer Is No Longer Responding to Print Requests' to no avail in resolving your issue.

 

Products Affected


All Lexmark wireless inkjet printers and All-In-Ones.

 

Before you begin

 
Make sure that you are able to make a copy and the printer is communicating over the network.

Recommended suggestions that may help:

  1. Verify the presence of a green Wi-Fi indicator light .
  2. Print the network settings page to obtain the IP address and UAA (MAC) address of the printer.
  3. This procedure is optional! Ping the printer's IP address. Only perform this procedure if you are still uncertain about the printer's connection status with your network. Click here for ping instructions.

 

Ports Tab and Port Identification


To find the printer port (name) found under the Ports tab, follow the appropriate path shown below.

To access the Ports tab:  
Microsoft Windows XP users:
  1. Click on .
  2. Click on Printer and Faxes.
  3. Right-click on the installed printer object.
  4. Click on Properties from the drop-down menu.
  5. Click on Ports.

Optional path using XP Classic view: Click  > Settings > Printers and Faxes.

MS Windows XP Illustration

 

Procedure: Port Recreation in Windows XP
 

NOTE: This procedure can also be used if the printer's IP address has changed and, for some reason, the port does not not automatically reconfigure itself as expected.   

Step

Action

 Click Image to Enlarge

1


Click on Add Port.
 

 No Image

2

The Printer Ports: Available Ports window appears. Select Lexmark XXXX Series Port, and then click New Port.

3


The Network Configuration Utility will appear. Please Wait... will be displayed while the network configuration utility searches the network for the printer.
 

 No Image

4

If the printer is identified, click on the identified printer to highlight it and click Close. (See Image 1)

If the printer is not identified and you performed the 'Before you begin' instructions above, click on Add Printer to search for your individual printer. (See Image 2) 

NOTE:  Make sure you have identified the correct IP address. If the printer does not appear in the search results, click on Add Printer to search for your printer's individual IP address or subnet address. The utility only searches local subnets or segments of the network.

Image 1

Image 2

5


The configuration utility will now create the port and add it to the list of ports.
 

 No Image

6

Locate the port and make sure there is a check mark in the box next to it. Click Apply.

7

To test the newly created port, click on the General tab, and then click Print test page.

NOTE: The printer name Lexmark Pro800-Pro900 Series that you see in the images above does not hold any value. You may name your printer as desired. What is most important is the port selection. 

  

What does the network printer port look like?


Look for something similar to the following:

S600_Series_338C84_P1, where S600 is the printer model, and 338C84 is the last 6-digits of the UAA(MAC) address.

IMPORTANT! A new or exchange printer will typically have a new unique UAA (MAC) address. This makes it essential to create a new network printer port.  

UAA(MAC) address Location: You can find the the UAA(MAC) address on a printed Network Settings page, or on the back of the printer.

 

Related articles


Installation and Networking Table of Contents

 

Still need help?


Please contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for support, you will be asked for your printer or print server machine/model type and serial number (SN).
Please call from near the printer/print server and computer in case the technician on the phone asks you to perform a task involving one of these devices.

 



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