Pre-loaded SNF Basic and Premium v3.6.0 Error 'Authentication failed. Please contact your system administrator to get access or try a different destination.'
|Lexmark CX410||Lexmark CX510||Lexmark MX410|
|Lexmark MX510||Lexmark MX511||Lexmark MX610||Lexmark MX611|
|Lexmark MX710||Lexmark MX711||Lexmark MX810||Lexmark MX811|
What you will see
Your first scan attempt to a network-shared folder works fine. However, as soon as you select Yes to the prompt "Would you like to scan additional documents?" and scan to the same destination or a different destination immediately after the first successful scan, the Scan to Network application posts the error: "Authentication failed. Please contact your system administrator to get access or try a different destination."
Contact your helpdesk or system administrator who set up your application or Lexmark Technical Support to obtain and install the latest version 3.7.6 of your SNF application.
Still need help?
Please contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN).
Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.