How to Check and Enable Services Utilized for Printer Communication with Inkjet Printers

Document ID:HO3720
 
03/04/13 Properties  

Problem

Checking lx??_device status; _device status; AIO printer services;

Solution

Overview
 

The Lexmark service lx??_device is a significant factor to consider when encountering issues with printing and finding the printer on the network. IMPORTANT! Lexmark services must be “Started” and set to “Automatic” at all times.
Click Image to Enlarge

NOTE: Lx??_device service can only be seen on 2010 models and below. To verify, 2010 models and below have an 11-digit Serial Number (SN) found on a sticker located at the back of the printer. Serial numbers usually start with 000, followed by any letter, and then random numbers; e.g., 000A1234567.

 

What you will see


The printer will not respond despite the fact that you can confirm the printer communicates on the network.

You have also confirmed the following:

  • You can access the printer's web page.
  • The network printer object is present.
  • The printer is set as the default printer.
  • The printer is not paused.
  • The network printer port appears.
  • You have a green Wi-Fi light.
  • Your Firewall application has allowed or created exceptions for necessary Lexmark processes.
     

 

Procedure
 

Verify that Lexmark services are running. Follow the steps below to check and enable the "lx??_device" service status.

Step  Action Click Image to Enlarge
1

Click on Start > Run and type "services.msc". Then click OK.

Note: Alternatively, you may press the Win key + R on your keyboard to open the Run box.
2
On the Services Window, look for the Lexmark communication service "lx??_device" and see if it is started or not.


Note: "lx??_device": the question mark will be replaced by a character representing the model printer that you have. There will be only one entry unless you have multiple Lexmark printers installed.
 

 

Related Article


Intermittent Print Communication Error: Job Status Window Progresses to a Point, then Nothing Happens or lx??_device Service Has Stopped

 

Still Need Help?


If you need additional assistance, please contact Lexmark Technical Support. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN).
Please call from near a computer and printer in case the technician on the phone asks you to perform a task involving one or all of these devices.

 



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