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Received Faxes Prints in Grey on Lexmark Laser Color Devices |
Document ID:SO7282 |
| 03/01/13 | Properties |
Problem
Wrong printout; Incorrect color; Black and white; Gray; Fax output issue; Quality problem; Single function printers; Multifunction; SFPs; MFPs;
Solution
What you will see
| Original Document | Expected Output | Grey Output |
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| Click Image to Enlarge | Click Image to Enlarge | Click Image to Enlarge |
When someone sends you a fax document, the received output prints in grey.
Troubleshooting
| Step | Action |
| 1 | Press the Menu button on the Operator Panel. |
| 2 | Select Settings. |
| 3 | Select Print Settings. |
| 4 | Select Quality Menu. |
| 5 | Select Color Saver and set to default value of Off. |
Explanation
When the Color Saver setting is set to ON, the printer reduces the amount of toner it uses when printing graphics and images; however, text is printed using the default amount of toner.
Still need help?
Please contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN).
Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.