What you will see

900.80 Firmware Error.

Possible secondary crash code summaries:

• To continue, power off, wait 10 seconds, power on.
  1090 Scanmgr.Main 0400-0000 \
  doapps/scanmgr2/destination/PclXL.cpp-980: Invalid paper type: 255
  @PANEL 900.80 Firmware Error  

• To continue, power off, wait 10 seconds, power on.
  1090 Scanmgr.Main 0400-0000 \
  doapps/scanmgr2/destination/PclXL.cpp-980: Invalid paper type: 255
  @PANEL 900.80 Firmware Error 

• @PANEL 900.80 Firmware Error 570 Scanmgr.Main 0300-0000 doapps/lib\
  doapi/util/OutputPaperSize.cpp-111: OutputPaperSize::convert(): Invalid Paper S\
  ize: 27

Affected Products

• X65x Series MFPs
• X925
• X95x Series MFPs

Recommended Actions:

1. Update printer to the latest firmware release.
   
   

   Model	Firmware
   X65x Series (EC6 or higher)	Click here (EC6.1)
   X925 MFP (EC2 or higher)	Click here  (EC2.11)
   X95x Series(.P280 or higher)	.P280 or higher. Please contact Lexmark Technical Support.

   
   NOTE: Later versions of firmware may be available on support.lexmark.com. After selecting your printer, locate Recommended Downloads or Firmware
    
2. Make sure the scanned paper size is available in the trays.
    
3. If problem still persists, please contact Lexamark Technical Support.

Explanation

The 900.80 Error indicates an invalid paper type (see secondary crash codes above).

The cause has been traced to a compatibility issue with the device's Copy Settings (autosize sense/match value) versus the available physical paper Tray Size settings.

What Happens?

If a certain paper size is scanned via ADF or Flatbed, and this size is unavailable in a paper tray, then the printer may display a 900.80 error. 

The expected  "paper size not available..." message is bypassed since the device is unable to determine dimensions of a particular scanned page size. 

Still Need Help?

If you require additional assistance, please see Contact information. NOTE: When calling for support, you will need your printer model/machine type and serial number (SN).

Please be near the products described in this article to expedite the support process and reduce call-back situations.