USB Continue Button Is Grayed Out on Wireless Setup Utility of Lexmark Pro4000, Pro4000c, Pro5500, and Pro5500t Printers
|Lexmark Pro4000||Lexmark Pro4000c||Lexmark Pro5500|
Windows XP (32-bit); Windows XP Professional (64-bit); Windows Vista (32-bit); Windows Vista (64-bit); Windows 7 (32-bit); Windows 7 (64-bit); Windows 8 (32-bit); Windows 8 (64-bit);
What you will see
Wireless Setup Utility may display a gray "Continue" button and prevent you from configuring your printer to communicate on your wireless network.
What is known about this symptom:
- You have confirmed a proper USB connection.
- You have tried a different USB port on the PC.
- You have verified the USB cable is not defective.
IMPORTANT! Before you try the suggested fix below, it is important to ensure a proper USB connection. It is recommended that the cable be directly attached to the USB port; i.e., not via a hub, USB extension cables, docking stations, etc.
Try to disable Bluetooth Hard Copy Cable Replacement Server. Follow the steps below:
Note: See details on how this can be done for each Operating System shown below:
Locate Universal Serial Bus controllers.
Note: If found, right-click on it, select disable, and then continue with the Wireless Setup Utility or re-run the setup.
If not found, please contact Lexmark Technical Support for additional troubleshooting suggestions.
Wireless Inkjet Installation and Communication Troubleshooting Table of Contents ('13 Update)
The "Continue" Button Cannot be Selected to Allow "Wireless Setup Utility" Configuration and Printer Setup
USB Continue Button Is Grayed Out on Wireless Setup Utility of Lexmark S31x, S41x, S51x, 71x, 91x Series Printers
Still need help?
Please contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN).
Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.