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The Operator Panel Display Fails to Respond when Icons Are Pressed on a Lexmark CX510 Printer

Document ID:SO7386
 
02/22/13 Properties  

Problem

Display issue; Touch screen problem; LCD; User interface condition; Unresponsive operator panel; Broken; No response; Failure; Cover; Bezel; Printer not responding; Scanner not working;

Solution

What you will see


Scenario 1: The operator panel on the printer is ON; however, the bezel is pushing it down. (The bezel is the operator panel's plastic cover; see red arrows on the image below.) This activates a command, and will prevent any other command from responding when you press any icons (as shown below when a finger is pressed on the “Content” icon).
 

Click Image to Enlarge


Scenario 2
: The operator panel on the printer is ON and icons are responding when pressed; however, when a finger is pressed on the bezel (as shown below), menus or icons are activated (in this case the “Status/Supplies” icon).
 

Click Image to Enlarge

 

 

Why this happens


If you are experiencing problems such as those described above, the issue is caused by the Operator Panel Bezel of the printer. Please contact Lexmark Technical Support or a local authorized service provider to arrange a service call.

 

 

Contacting Lexmark


Please contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating your printer's model type and serial number, click here.


Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.
 

 



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