Troubleshooting 31.40 or 31.60 'INSTALL MISSING CARTRIDGE' Error

Document ID:SO7382
 
02/13/13 Properties  

Problem

31.xx; 31.4x; 31.60; 31.6x; 31.40 error appears after exiting sleep mode; Toner cartridge not recognized; Not present; Not available; Exclamation and toner icons are lit

Solution

What you will see
 

The printer posts a 31.40 or 31.60 “Install Missing Cartridge” Error. The error typically appears when the printer exits “Sleep Mode”.

NOTE: For a Lexmark MS310 model, the light combination that you will see depicting the same error is the Exclamation point (!) and Toner Icon. Click here to see illustration.

 

Recommended solution
 

To resolve the issue, update the printer’s firmware to version EC1.1 or the latest.

How to download firmware

  1. Go to support.lexmark.com.
  2. Type your printer model in the “Enter Product Name” field and click  OR click on the picture of the correct printer model shown.
  3. Locate the “Downloads” tab.
  4. Select the version of the Operating System.
  5. Click the link available under "Firmware".


After downloading the firmware, proceed with any of the methods below to perform the update.

Firmware Flash Methods Information
Embedded Web Server (EWS) Recommended Open a browser and enter the IP address of the printer. Select Settings > Update Firmware.
USB utility Click here for the detailed steps.
USB thumb drive Click here for the detailed steps.
FTP Click here for the detailed steps.
Printer File Loader
(USB-Macintosh)		 Click here for the detailed steps.

 

Still need help?
 

Please contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating these, click here.

Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.

 



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