Troubleshooting 31.40 or 31.60 'INSTALL MISSING CARTRIDGE' Error
|Lexmark M1145||Lexmark M3150||Lexmark M3150dn|
|Lexmark MS310||Lexmark MS410||Lexmark MS510||Lexmark MS610|
|Lexmark MS610de||Lexmark MX310||Lexmark MX410||Lexmark MX510|
|Lexmark MX511||Lexmark MX610||Lexmark MX611||Lexmark XM1145|
What you will see
The printer posts a 31.40 or 31.60 “Install Missing Cartridge” Error. The error typically appears when the printer exits “Sleep Mode”.
NOTE: For a Lexmark MS310 model, the light combination that you will see depicting the same error is the Exclamation point (!) and Toner Icon. Click here to see illustration.
To resolve the issue, update the printer’s firmware to version EC1.1 or the latest.
How to download firmware
- Go to support.lexmark.com.
- Type your printer model in the “Enter Product Name” field and click OR click on the picture of the correct printer model shown.
- Locate the “Downloads” tab.
- Select the version of the Operating System.
- Click the link available under "Firmware".
After downloading the firmware, proceed with any of the methods below to perform the update.
|Firmware Flash Methods||Information|
|Embedded Web Server (EWS) Recommended||Open a browser and enter the IP address of the printer. Select Settings > Update Firmware.|
|USB utility||Click here for the detailed steps.|
|USB thumb drive||Click here for the detailed steps.|
|FTP||Click here for the detailed steps.|
|Printer File Loader
|Click here for the detailed steps.|
Still need help?
Please contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating these, click here.
Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.