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Lexmark MX310, MX410, MX51x, & MX61x – How to Operate the Printer While the Scanner Is Disabled

Document ID:HO3886

Usergroup :External
  Languages  
02/07/13 Properties  

Problem

Scanner; How to recover; Disabled; Scanner not functioning; Not working; 840 error; 843; 84x; How to run printer without scanner; Make printer functional

Solution

Overview
 

In the event your multifunction printer (MFP) encounters a scanner-related error code such as 840 or 843, disabling the scanner will make the unit functional for printing. This document outlines the necessary steps to do this.

NOTE: This procedure will be handy only if the MFP has scanner-specific issues not affecting its printing capability. It is also advisable to disable the scanner should you need to flash code due to a scanner error or while waiting for a Service Technician to arrive and fix the device.

 

How to disable the scanner
 

Step Action

 

1

 

 

Power off the printer.

 

 

2

 

 

Press and hold down the 3 and 7 keys simultaneously.

 

 

3

 

 

Power on the printer.

 

 

4

 

 

Continue holding the keys until the Lexmark logo appears on the screen.

 

 

5

 

 

The unit will come to its Ready prompt and will indicate that the scanner is non-functional.

Note: At this point, the device can now accept print jobs. Also, since the printer is in its Ready state, you should now be able to perform a firmware update, if needed.

 

 

How to re-enable the scanner
 

Step Action

 

1

 

 

Power off the printer.

 

 

2

 

 

Press and hold down the 2 and 6 keys simultaneously.

 

 

3

 

 

Power on the printer.

 

 

4

 

 

Continue holding the keys until the Lexmark logo appears on the screen.

 

 

5

 

 

The unit will come to Configuration Mode. Scroll down to “Disable Scanner” and select Enable.

 

 

Still need help?
 

Please contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating these, click here.

Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.

 



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