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'LMAD?lscn.exe has stopped working', 'Network Communication Error', 'Local Communication Error' or Other Errors Occur when Launching Scan via Flatbed from Lexmark Printer Home |
Document ID:SO7357 |
| 02/06/13 | Properties |
Problem
Environment
Solution
What you will see
You may experience a crash, error, or have no response at all during a scan job in which only the Flatbed scanner is used. This occurs when launching the scan process via the Lexmark Printer Home (LPH) application found in your computer and double-clicking "Yes" when asked to scan another page.
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LMAD?lscn.exe has stopped |
Network Communication Error | Local Communication Error |
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Model-Specific Prefixes:
S310 Series<LMADE>
S410 Series<LMADG>
S510 Series<LMADH>
Pro710 Series<LMADI>
Pro910 Series<LMADJ>
Pro4000 Series<LMADK>
Pro5000 Series<LMACT>
Pro5500 Series<LMADL>
All Laser Printers <LMAB>
Common prefixes: <LM>, <lex>
For example, LMACTmon.exe contains the prefix <LMACT> which references a Lexmark Pro5000 inkjet printer.
Explanation
Double-clicking is a common task in Windows; e.g., double-clicking to launch an executable file or an application. But in this scenario described above, double-clicking "Yes" when asked to scan another page, actually results in trying to launch two different processes simultaneously:
1. The first click hits “Yes” on the Scan another page menu.
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2. The second click hits “Email Photo” in the scan menu, which is about the same location as the “Yes” button.
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NOTE: Thus, in this case, double-clicking initiates an attempt to run both scan options simultaneously.
Suggested Remedy
If you observe an lm???lscn.exe crash, please see whether a single-click on the mouse when selecting “Yes” on the “scan another page” dialog will eliminate the encountered crash or error.
Still need help?
Please contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN).
Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.