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900.00 Firmware when Performing a Scan Function that Utilizes MRC Compression

Document ID:TE583
 
01/31/14 Properties  

Solution

Technical Service Bulletin (January 2014)

 

What you will see

LW30.XX.P329 (EC3.1) firmware is causing a 900.00 firmware crash when completing a Scan to Email or some other function with the crash summary:

"@PANEL Firmware Error [900.00] 6560 HSQSrc_3wc/wc0/cache/src/doapps-wc-ec3-FW3.TU.F329/c6wYzn/wc/hostsend/format/FormatPdf.cpp-382: Invalid image bitdepth, JPEG compression can't compress\1-bit image


Affected products 

 

.P329/.E412 .P329/.E509 .P329/.E306
  • MX410
  • MX510
  • MX511
  • MX610
  • MX611
  • XM1145, XM3150
  • MX710 
  • MX711
  • MX810
  • MX811
  • MX812
  • XM5163, XM5170, XM7155(x), XM7163(x), XM7170(x) 
  • CX310 (.P328/.E305)
  • CX410
  • CX510dhe
  • XC2132

M – Mono; C – Color; X – Multifunction; d – duplex; n – network; e – eTask interface (4", 7", 10")

 

Suggested Remedy

An engineering-released .P341 (or greater) firmware package addresses this issue. Please contact Lexmark Technical Support and reference this article to obtain this firmware fix.


 

Explanation

This crash results in an MRC compression setting mismatch between an eSF (Solutions) apps and those found within a built-in, or native, Scan-to MRC settings on the device.

This settings mismatch generates a Job Ticket for invalid image combination.

 

Still Need Help?
 

If you require additional assistance, please see Contact information. NOTE: When calling for support, you will need your printer model/machine type and serial number (SN).

Please be near the products described in this article to expedite the support process and reduce call-back situations.

 

 



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