Technical Service Bulletin (January 2014)
What you will see
LW30.XX.P329 (EC3.1) firmware is causing a 900.00 firmware crash when completing a Scan to Email or some other function with the crash summary:
"@PANEL Firmware Error [900.00] 6560 HSQSrc_3wc/wc0/cache/src/doapps-wc-ec3-FW3.TU.F329/c6wYzn/wc/hostsend/format/FormatPdf.cpp-382: Invalid image bitdepth, JPEG compression can't compress\1-bit image"
M – Mono; C – Color; X – Multifunction; d – duplex; n – network; e – eTask interface (4", 7", 10")
An engineering-released .P341 (or greater) firmware package addresses this issue. Please contact Lexmark Technical Support and reference this article to obtain this firmware fix.
This crash results in an MRC compression setting mismatch between an eSF (Solutions) apps and those found within a built-in, or native, Scan-to MRC settings on the device.
This settings mismatch generates a Job Ticket for invalid image combination.
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