Overview

When using transparency media on the printer, the machine pulls two or more sheets of paper or transparency at the same time. This normally results in the paper jamming or a blank sheet of paper feeding through the printer.

Recommendation

Sheets of lightweight or special media items, such as transparencies, are more likely to stick together than standard paper. If transparencies are jamming, multi-feeding either from Tray 1 or from other Input Options as well as sticking together as the transparencies exit through the output bin, follow the recommended tips below.

 

 

Troubleshooting

Steps	Actions
1	Make sure paper type is set to Transparency.
2	If printing more than ten transparencies: Remove the transparencies from the bin as they come out of printer. Run separator sheets (setup in the printer driver). Print smaller jobs (less than ten sheets at a time).
3	If issue persists, please contact Lexmark Technical Support for other troubleshooting suggestions.

 

 

Contacting Lexmark

Please contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating your printer's model type and serial number, click here.

Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.