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Missing Color Plane or Very Light Color (One Color) on Pages Printed from the Lexmark CS310, CS410, CS510, CX310, CX410, and CX510

Document ID:SO7192
 
01/28/14 Properties  

Problem

Print Quality; Horizontal band; Black stripe; Band; Page; Solid black; Pages of black; Edge to edge color; Haze; Background color; Backgrounding; Dumping toner;

Solution

Overview


All your printed pages exhibit an incomplete plane of color or light color over the entire printout. Please refer to the image illustrated below for an example.

 

 

Print Defect Sample


Click Image to Enlarge

This article will help you confirm the problem. Please refer to the directions in the table below to help determine which hardware part is causing the issue.

 

 

Troubleshooting
 

Steps Actions
1

For a print quality defect of this type, it is always advisable to print the following:
 

  • Print Quality Pages – To get a detailed look at your printer's output; these pages allow each color plane to be viewed independently to determine whether the issue is with one color (possibly due to a single supply item), or with all the colors (indicating a more general issue with the printer). 
  • Menu Settings Page – To check the levels of the consumable supplies (i.e., items such as toner cartridges and imaging kit); supplies that are at or near the end of their functional lives can cause various print quality issues independently of the printer's operation.


Note: The User's Guide provides detailed instructions for navigating through the printer menus.

2

Using the Menu Settings page, check the levels of the consumable supplies. Check if any of the consumable supplies are low. Replace them as necessary to see whether this resolves the issue. Many print quality issues are caused simply by a supply item that is at or near the end of its expected functional yield.
Resend the print job to the printer.
Did the issue return?


Yes: Continue to Step 3.
No: If the page prints, the printer is functioning correctly.


Note: Instructions for replacing supplies can also be found in the User's Guide.

3

If the supply levels are adequate, verify whether all of the color developers units (DU) are installed. If all DUs are installed, remove them and then re-install.

Note: If the missing color is YELLOW ONLY and the supply level is OK, please contact Lexmark Technical Support to have a servicer dispatched.

4 Verify that all packing material has been removed from the toner cartridges and photoconductor units that correspond to the color that is not printing.


Note: Packing material on the toner cartridge may cause print quality defects such as those illustrated in the image above.

5 If issue persists after performing the steps mentioned above, an issue may exist within the machine's hardware. Please contact Lexmark Technical Support for other troubleshooting suggestions.

 

 

Contacting Lexmark


Please contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating your printer's model type and serial number, click here.


Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.

 

 



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