USB or Thumb Drive Not Detected by the Lexmark CS310, CS410, CS510, CX310, CX410, and CX510 Printers
|Lexmark CS310||Lexmark CS410||Lexmark CS510|
|Lexmark CX310||Lexmark CX410||Lexmark CX510|
The Lexmark CS310, CS410, CS510, CX310, CX410, and CX510 printers have a USB direct interface slot (or port) that allows the user to print by simply inserting a USB memory device (such as a Thumb Drive) into the slot. However, in certain scenarios, when a USB memory device is connected into the printer, it does not detect the attached device.
NOTE: If you are having problems locating the USB port, please refer to your printer's User's Guide.
Steps Actions 1 Make sure the USB drive you are using is either on the list of supported drives or is compatible with the printer.
Note: If you are not sure, please contact Lexmark Technical Support.
2 If possible, try a different (and compatible) USB drive with the printer to confirm that the USB drive is not the cause of the issue. 3 If issue persists, please contact Lexmark Technical Support for other troubleshooting suggestions.
Please contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating your printer's model type and serial number, click here.
Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.