Overview

The ‘Tray 1 Missing’ or ‘Insert Tray 1’ error messages indicate that the printer has failed to detect the standard paper tray.

 

 

Troubleshooting

Steps	Actions
1	Power off the printer, wait 30 seconds, and then power on the printer again. Did the error message return? Yes: Continue to Step 2 or go to Contacting Lexmark for information. No: Print a test page. If the page prints, the printer is functioning correctly. Note: If you have already tried powering the printer off and on, skip ahead to Step 2.
2	Power off the printer again.
3	Remove all paper from the tray. Look for and remove any obstructions.
4	Also look for any damages in the tray. Note: If any of its parts appear damaged, a service call will likely be required to resolve the issue. See Contacting Lexmark for information.
5	Load the paper back into the tray. Make sure the paper is under both corner bucklers and lying flat in the tray.
6	Insert Tray 1 into the printer and power the printer back on.
7	If issue persists, please contact Lexmark Technical Support for other troubleshooting suggestions.

 

 

Contacting Lexmark

Please contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating your printer's model type and serial number, click here.

Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.