'Close Door' Error Message on a Lexmark CS310, CS410, CS510, CX310, CX410, and CX510
|Lexmark CS310||Lexmark CS410||Lexmark CS510|
|Lexmark CX310||Lexmark CX410||Lexmark CX510|
The printer posts a "Close Door" error message. This error is most likely caused by an obstruction that forces the cover open slightly, which disengages the door switch and does not close allow the door to close completely.
Steps Actions 1 Power off the printer and open the toner-access door. 2 Remove any visible obstructions in the toner-access door. 3 Open the right-side cover also and remove any visible obstructions. 4 Close the toner-access door and right-side cover evenly. If everything appears to be fine, close the door and power on the printer.
Note: If you cannot get the toner-access door and right-side cover to close completely, or the Close Door error continues to display, try to look again for any obstruction that may be preventing door closing and remove it. If you cannot find any sort of obstruction and the door still will not close, service may be required to fix the issue.
5 Power off the printer again and open the printer's front door. Remove any obstructions or visible media in the paper path. Be sure to completely remove any torn or damaged paper in the path. 6 Close the front door and power on the printer. Make certain that the magnet clicks firmly into place and that the door is completely closed.
Note: Make sure to check that there is no gap on the front and right-side cover.
7 If issue persists, please contact Lexmark Technical Support for other troubleshooting suggestions.
Please contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating your printer's model type and serial number, click here.
Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.