Overview

A 'Check Package' or 'Remove Internal Packaging' error message appears on the printer. This indicates that some of the packing material shipped with the printer had remained inside the device when the unit was powered on.

 

 

Troubleshooting

Steps	Actions
1	Power off the printer.
2	Open the printer and verify whether any internal packaging materials were left inside during setup. Remove any that you find. (Please click here or download the Setup Sheet (CSx10 / CXx10) for further instructions.)
3	Make sure the fuser exit sensor is not broken, dislodged, improperly installed or stuck with paper debris.
4	Make sure the fuser flag is not broken. Note: It is possible that the flag is not broken, but is damaged. (Please click here for further instructions.)
5	If this issue requires a service call, please contact Lexmark Technical Support for other troubleshooting suggestions.

 

 

Contacting Lexmark

Please contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating your printer's model type and serial number, click here.

Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.