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Toner Leaks or Rings at Photoconductor Drums on a Lexmark CS310, CS410, CS510, CX310, CX410, and CX510

Document ID:SO7365

Usergroup :External
01/23/13 Properties  


PC Rings; Photoconductor Drums; Toner Leaks; Toner peppering; Leaking; Toner spill from inside the printer; Toner bomb; Explosion; Dirty; Print quality problem; Excess; Developer spill;



The toner spills inside the printer or toner rings appear at ends of the Photoconductor Drums. See sample images below.

Click Image to Enlarge Click Image to Enlarge




Steps Actions
1 It is normal to have small amounts of toner accumulate in these areas. Typically, this is a cosmetic issue only and will not affect the performance of the device. The toner can be wiped away with a tissue at the customer's discretion (Note: Do not attempt to vacuum the toner). Continue using printer as normal. If the toner amount is excessive or is creating print quality issues, then go to Step 2.
2 Replace the Developer unit of the corresponding color and the Photoconductor Unit (PCU).
3 Check whether toner is dumping inside the printer; excessive toner dumping may require a service call.

Note: If a significant build-up of loose toner exists inside the printer, it may be necessary to clean it out. Do not use a common household vacuum for this process. Only a special toner vacuum can be used to vacuum toner. Please contact Lexmark Technical Support or a local authorized service provider to arrange a service call.



Contacting Lexmark

Please contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating your printer's model type and serial number, click here.

Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.

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