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T65x & X65x Print Quality Tool – Fuser Detack Defect: Vertical Lines or Bands – Dark

Document ID:SO6500
 
01/21/14 Properties  

Problem

Dark vertical bands; T65x; X65x; Black vertical lines

Solution

Issue description
 

Dark vertical lines or bands.

Fuser Detack Defect
Sample printout

 

Recommended troubleshooting
 

  1. Clear the paper path of any media, staples, or obstructions.
  2. Try printing on recommended media that is dry and fresh out of a ream.
  3. Try using a different toner cartridge if available.
  4. Should printout have only one vertical band down the page, measure the distance of the band from the edge of the paper. If the distance is approximately 72mm (2.835 inches), contact Lexmark Technical Support to set up service for the printer.

 

Contacting Lexmark
 

Please contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating these, click here.

Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.

 



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