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Technical Service Bulletin – Important Firmware Update (Base Firmware Level .P440) & Instructions for Scan To Network Users (July 2014)

Document ID:TE356
 
01/20/14 Properties  

Problem

Internal error; Icon absent; No icon;

Solution

Overview (July 2014)


Base code .P440 is now available for the following Lexmark printers and MFPs.

Printers:

  • Lexmark C746/C748
  • Lexmark C792
  • Lexmark C925
  • Lexmark C950


MFPs:

  • Lexmark X548
  • Lexmark X792
  • Lexmark X925
  • Lexmark X95x* Series


An x denotes any number within a given model series.

 

Firmware update instructions:

Basic and Premium Scan to Network (SNF app) Users!

Failure to update your version of SNF before updating your printer's base code levels will result in an unusable SNF application with the following observable symptoms:

  • The message, “An internal error occurred while processing configuration” displays when you attempt to access the Scan to Network Configuration options.
  • The Scan to Network icon fails to appear on the device control panel.

 

If... Then... And then...
You have SNF version v3.8.4 or older...  First update your version of Scan to Network to v4.1.15... You can proceed to update your device to base firmware EC3 (.P440).
You have already updated firmware and lost SNF functionality...

Note: Please contact your sales representative or Lexmark Technical Support.

You will be provided an interim (.P440) firmware package to exclusively address this issue.

 

Settings > Device Solutions > Solutions (eSF)

 

Firmware Release Notes


Printer Model (.P440) Firmware Release Notes
C746, 748 Click here.
X744, 746, 748
X548
C792
X792
C925 and X925
C950 and X95x Series

 

Still Need Help?


Please contact Lexmark Technical Support for additional assistance. NOTE: When calling for support, you will need to know your printer model/machine type and serial number (SN).

Please call from near the printer or near a computer in case a technician on the phone requests that you perform a task on either one these devices.

 



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